What are the responsibilities and job description for the Clinic Receptionist & Eligibility Enrollment Specialist position at San Francisco Community Health Center?
Clinic Receptionist - Eligibility/Enrollment Specialist
About Us:
San Francisco Community Health Center (SFCHC), formerly known as API Wellness Clinic, is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being and lead under-served communities of all races, ethnicities, gender identities, sexual orientations, and immigration statuses toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves to be healthy and needs access to the highest quality health care.
About You:
- You focus and center your work around giving a high level of service.
- You are empathetic responding to any situation with compassion and curiosity.
- You are driven by your own internal integrity as well as that of the agency.
- You have a justice and equity mind-set.
- You feel that everyone deserves dignity and respect.
- You consistently pay attention to details.
- You collaborate well in a diverse and cross-functional workplace.
Position Summary:
This position requires someone willing to assist with patient eligibility and health plan enrollment and to flex between different SFCHC receptionist locations including the main reception (730 Polk Street); the clinical reception (also at 730 Polk Street); and the dental reception (1800 Market Street), as needed.
As an Eligibility/Enrollment Specialist and Clinical Receptionist you are the face of SFCHC’s clinical services (medical, behavioral and enabling) and ensure that patients feel welcomed, seen, and heard in the clinical reception spaces. The position is responsible for managing patient appointments and coordinating with clinical staff to meet patient needs.
Both the Eligibility/Enrollment Specialist and Clinical Receptionist components of this position require good communication, resiliency, and flexibility to thrive in a fast-paced patient care environment by multi-tasking and prioritizing the workday. The position reports directly to the RN Clinic Manager with support from the Front Office Supervisor.
Essential Duties:
- Assist the Front Office Supervisor in researching patient eligibility for and completing enrollment in qualifying health plans to obtain coverage for medical/dental/mental health care.
- Greet patients and assess needs.
- Answer clinical phone calls and respond to voicemails at least every 30 minutes. Ensure phone coverage during lunch hours.
- Enroll new patients into SFCHC clinical services, ensuring completion of new patient packets.
- Support patient navigation to clinical services (medical, behavioral health, dental, enabling services).
- Schedule clinical appointments and conduct appointment reminders.
- Conduct daily follow-up on patient no-shows and cancelations, documenting follow-up attempts in the Electronic Health Record (EHR).
- Coordinate with clinical providers to meet patient needs, ensuring urgent medical advice requests are followed-up within 30 min (by a provider or nurse), during business hours.
- Accept and process patient payments (cash/credit/check) in alignment with the Sliding Fee Schedule and the Master Charge Fee Schedule.
- Perform timely data collection and data entry (including faxing and scanning documents into patient records).
Minimum Qualifications:
- Ability to work with diverse populations – LGBTQ communities, refugees/immigrants, people experiencing homelessness, and multiply-diagnosed populations (those with substance use and/or mental health barriers)
- High school diploma or equivalent work/life experience
- Highly organized.
- Skilled in the use of computers (Adobe Acrobat, Microsoft Windows, and MS Office—Word, Excel, and Outlook).
- Strong English written and verbal communication skills.
- Strong attention to detail and demonstration of follow-through and reliability.
- Ability to work with a multi-disciplinary team.
- One year experience in customer service, office, and clerical work.
- Ability to maintain confidentiality and privacy of persons, documents, data, and communications.
- Fully vaccinated against COVID-19, complete with booster shot and able to show proof of vaccination.
- Updated Tuberculosis screening and seasonal flu vaccination.
Preferred Qualifications:
- Bilingual: Spanish / Mandarin
- Experience using electronic health record systems such as EPIC
- Two years of experience working in a health center, hospital, or free clinic.
- Self-starter, self-motivated and able to work within a team
Benefits:
- Competitive compensation
- Comprehensive health, vision, and dental insurance
- Company sponsored life, and long-term disability insurance
- Generous paid time off including paid holidays
- Company-sponsored retirement plan
- Opportunities for professional growth and development
EEOC Statement:
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
