What are the responsibilities and job description for the Prevention Case Manager position at San Francisco Community Health Center?
Job Title: Prevention Case Manager, STAHR/Trans Services
About Us:
San Francisco Community Health Center is a federally qualified health center that provides culturally competent high quality medical care, mental health services, education, and outreach. We are a safety-net for the LGBTQ community, the unsheltered community, people who use substances, and those with mental health needs. We are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming. We believe that everyone deserves access to the highest quality care served with dignity and respect!
About You:
- You focus and center your work around giving a high level of service.
- You are empathetic responding to any situation with compassion and curiosity.
- You are driven by your own internal integrity as well as that of the agency.
- You have a justice and equity mind-set.
- You feel that everyone deserves dignity and respect.
- You consistently pay attention to details.
- You collaborate well in a diverse and cross-functional workplace.
Program Summary:
STAHR (San Francisco Transgender Alliance for Health Resources) is an innovative, collaborative, client-centered Health Access Point (HAP) program specifically focused on addressing the needs of trans women in San Francisco (SF). STAHR operates through a close working partnership that brings together two highly respected SF agencies and programs, all of whom have distinguished and extensive experience in reaching, serving, and retaining trans women in HIV, HCV, and STD testing, care, and support. STAHR strives to reach and serve all trans women living in SF, with a strong emphasis on African American and Latina trans women.
Role Summary:
The Prevention Case Manager will work closely with the Program Manager along with the Harm Reduction Specialist and the Outreach and Community Engagement Specialist and will be responsible for overseeing Case Management for clients in the STAHR Program.
Key Responsibilities:
- Conduct outreach and recruitment activities to deliver peer-based HIV prevention services in venues where transgender communities congregate and socialize including city-wide events, clubs, bars, support groups, etc.
- Perform quality data collection, data entry, maintenance, tracking of client enrollment/activities, and timely submission of units of services for monthly, quarterly, and yearly reporting requirements.
- Enroll clients in various medical care services including primary care, mental health services, needle exchange and syringe access, gender affirming care, and safer sex and substance use
- Provide supportive services and resources to trans clients at Trans:Thrive Drop-In as well as inside various SF jails, psychiatric facilities, and rehabilitation sites.
- Develop curriculum and facilitate educational workshops, social support and retreats.
- Promote and represent agency services at outreach events
- Participate in trainings, monthly staff, program, and department meetings, agency events, and necessary HAP meetings for SFDPH.
- Manage case management services of STAHR program by conducting intake, assessment, and re-assessment of eligible transgender clients
- Provide case management services to ongoing caseload and develop individual-client centered goals, resource and care navigation, harm and risk reduction counseling, and treatment plans following agency’s standards of practice.
- Provide comprehensive linkage support, education, shelter, and treatment regarding PEP/PrEP, DoxyPEP, STD/HIV testing, substance use, harm reduction, access to basic need services, and primary medical care.
- Create new and innovative support groups for trans sex workers and trans women of color.
- Other duties and responsibilities as assigned.
- This position requires working Saturdays and may require working late nights and/or Sundays for pop-up testing events.
Minimum Qualifications:
- One year of college or equivalent combination of education and experience.
- Three years of experience working or closely associating with transgender individuals and issues.
- Familiarity with issues and concerns of transgender sex workers and substance users; experience working with multiply diagnosed patients (HIV, mental health conditions, and substance abuse), sexual and gender minorities, immigrants and refugees.
- HIV/Hep C Testing and counselling certification.
- Experience working professionally and ethically within multi-racial and multicultural settings.
- Ability to work independently as well as within a multidisciplinary team.
- Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills in English
- Detail-oriented with strong follow-through skills, including attention to accuracy and deadlines.
- Consistently available to work weekends, evenings, and non-traditional work hours.
- Fully vaccinated against COVID-19, complete with booster shot(s) and able to show proof of vaccination.
- Up to date with vaccinations, especially seasonal flu vaccine.
- Proof of TB clearance (issued within the past 12 months).
Preferred Qualifications:
- Bilingual English and Spanish.
Benefits:
Competitive compensation
Comprehensive health, vision, and dental insurance
Company sponsored life, and long-term disability insurance
Generous paid time off including paid holidays
Company-sponsored retirement plan
Opportunities for professional growth and development
EEOC Statement:
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
