What are the responsibilities and job description for the HR Specialist/Team Member Service Center Specialist position at San Francisco International Airport?
Overview
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McGee Air Services is looking for a HR Specialist / Team Member Service Center Specialist to join our SFO team! Are you hard working, dedicated, and looking to make an impact on our organization devoted to becoming an Employer of Choice?
Hourly Range : $22.24-$31.13 per hour.
The Service Center Specialist is responsible for providing exceptional support to employees, addressing inquiries related to HR policies, benefits, and payroll. This role involves efficiently resolving issues, maintaining accurate records, and ensuring a positive employee experience. Strong communication, problem-solving, and interpersonal skills are essential for success in this position.
Shift Info : Our operational teams work around the clock 365 days per year. Shifts will vary based off specific roles, we work hard and play hard too. Our team members adapt to celebrating holidays or events on different days to ensure a strong operational performance.
Responsibilities
- Provide exceptional service by addressing employee inquiries related to HR policies and processes.
- Triage and respond to employee inquiries via phone, email, or other communication channels.
- Effectively communicate HR policies and procedures, and guidelines to employees, ensuring a clear understanding.
- Provide accurate information on topics such as leave policies, time-off requests, and other HR questions.
- Manage and resolve issues efficiently, ensuring a positive experience and timely resolution.
- Process HR transactions accurately, including data entry, documentation, and maintaining employee records.
- Collaborate with HR partners to escalate and resolve complex cases, ensuring an elevated level of service delivery.
- Stay updated on company policies, procedures, and industry trends to provide accurate information.
- Contribute to continuous improvement initiatives to enhance overall service delivery.
- Effectively track progress of requests to ensure solutions and resolutions are delivered.
- Collaborate with HR team members to address common concerns and share insights for process improvement.
- Analyze trends in employee inquiries and support HR Operations to identify areas for training & development.
- Ensure a positive employee experience by actively listening to concerns and providing empathetic support.
- Other duties as assigned.
- Travel required up to 20% of the time.
Qualifications
Must haves to join our team :
We'd love if you have some of these....
Equal Opportunity Employer :
McGee Air Services is an entrepreneurial venture with a mindset of delivering incredible service. We are flexible, adaptable, resourceful, collaborative, and inclusive.
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law.
Equal Opportunity Employer / Veterans / Disabled
McGee Air Services- An Alaska Airlines Company
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Salary : $22 - $31
