What are the responsibilities and job description for the Operations Manager position at San Francisco International Airport?
Overview
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
SP has cultivated an inclusive and supportive environment where individuals can grow based on their abilities and professional aspirations. Our goal is to build a positive and collaborative environment where everyone feels they can be their authentic selves at work and are inspired to be better every day. We invite you to join our team, and work with us in making every moment matter.
Responsibilities
MAIN RESPONSIBILITIES
Basic Function – Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.
- Participate in programs to improve client and customer satisfaction.
- Engage in the development of property level financial and operational goals.
- Assist in the management of day-to-day activities of the assigned locations including : ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
- Courteously assist Customers by answering any questions they may have.
- Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
- Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, etc.
- Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area of the garage.
- Assist Facility Manager with other duties as needed.
How to apply
Email your resume to awong@spplus.com
Qualifications
MINIMUM QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Education / Experience Required : High School Graduate. A minimum of six months of parking experience preferred.
Availability to Work : Nights / Graveyard / Weekends
License Requirement : Must possess a valid state-issued driver’s license with current address and acceptable driving record.
Oral Communication : Speaks clearly; Listens and gets clarification; Responds well to questions.
Written Communication : Writes clearly and informatively; Able to read and interpret written information.
Customer Service : Have a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.
Adaptability : Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
Judgment : Exhibits sound and accurate judgment.
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