Bilingual Community Support Coordinator

Description

Are you a skilled professional who believes in lending your skills to end hunger during these unprecedented times? If so, consider being the Bilingual Community Support Coordinator for the San Francisco-Marin Food Bank. Join our friendly, collaborative, and hardworking programs team, reporting to the Pop-up Supervisor. The Bilingual Community Support Coordinator is responsible for providing onsite support at our Pop-up Pantry distributions.

Who We Are:

Our mission is to end hunger in San Francisco and Marin.

We envision a just and equitable society that nurtures a resilient community. We envision a community where everyone will have access to nutritious food of their choosing and will be uplifted by a network of support. We work with our community to create lasting solutions to address both the hunger we see today and the root causes that perpetuate food insecurity in our society. Every week, over 50,000 households count on us for food assistance. 60% of what we distribute is fresh fruits and vegetables.

Who You Are:

To excel in this position, you will need to approach the work with the following habits and values:

• Communication: Actively listens and learns through observation. Uses clear and precise language to communicate and enforce critical rules. Possesses an open and approachable demeanor with a positive and constructive tone.
• Conflict Management: Demonstrates self-control in stressful situations. Able to calm others through active listening, mediation and/or de-escalation. Proactively identifies potential issues and takes actions to avoid workplace disruptions.
• Customer Focus: Collaborates with colleagues to deliver high-quality service. Actively listens and asks questions to determine participant/volunteer needs. Suggests ways to improve the participant experience. Demonstrates values of caring, respect, honesty, and responsibility in all interacting with staff, volunteers, and participants.
• Teamwork: Demonstrates ability to lead individuals and teams. Does own fair share of the work. Seeks assistance from other team members, as needed. Assists other team members.
• Organizational Awareness: Demonstrates a basic knowledge of the organization's mission, vision, and values. Acts in a manner that is consistent with the organization's goals, core functions, and values. Complies with organizational policies and regulations.
• Safety: Demonstrate adherence to safety through consistent actions in line with safety expectations and adherence to all related policies and procedures.
• Language Skills: Fluency in Cantonese required.

What You Would Be Accountable for:

The Bilingual Community Support Coordinator will be responsible for the following key pieces of work:

• Program implementation: site set up, product receipt, operation, and clean-up.
• Volunteer management: train, assign roles and ensure best practices are being followed.
• Site environment: distributions are welcoming and provide a positive experience for everyone.

What You Would Be Doing Right Now:

• Provide onsite support at our Pop-up Pantry distributions by overseeing one of the following efforts: bag assembly, crew management, grocery distribution, or participant support.
• Complete administrative responsibilities, including communicating pertinent information to team members. • Attend and engage in team meetings and training.
• Represent the Food Bank in the community by engaging with participants, volunteers, partners, and community members.
• Other related duties, as assigned.

What Else You Should Know:

All internal candidates must apply using their Food Bank work email within 10 business days of posting to be considered.

REQUIRED EXPERIENCE:

• Fluency in Cantonese required.

PREFERRED EXPERIENCE:

• Experience working/volunteering directly with clients and/or community engagement work is a plus.

KEY KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent organizational and time management.
• Ability to multi-task.
• Computer literacy.
• Ability to work outdoors in all kinds of weather.
• Punctuality and timeliness.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

This position is set in a hybrid environment: outdoor sites in San Francisco and Marin Counties, office, home. The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ready access to reliable transportation. Ability to stand for long periods of time. Ability to lift 50 pounds on a repetitive basis and adjust body position to bend, stoop, stand, walk, turn, and pivot. 

POSITION COVERD BY OPEIU LOCAL 29 BARGAINING UNIT.

SALARY The position is a fixed-term union role expected to end in June 2025.  The starting salary for this position ranges from $32.31-$33.31, with exact salary depending on experience.

BENEFITS All positions are offered generous holiday and sick time as well as retirement savings. This position also qualifies for medical, dental, life, long-term disability, and vacation time.

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve. We especially encourage people of color, folks from the LGBTIA2 community, and people with disabilities to apply. In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply

Qualifications

Salary : $32 - $33