Director of Internal and Institutional Communications

Description

About Us

Here for animals since 1868, the San Francisco SPCA is a cherished San Francisco institution, known for compassion, excellence and innovation in the fields of animal welfare and veterinary medicine. 

We operate a public veterinary hospital, a high-quality, high-volume spay-neuter clinic, a community veterinary clinic, and provide low-cost community medicine programs. The SF SPCA saves the lives of homeless dogs and cats through our shelter medicine and adoption programs. Our innovative programs and services serve as models for humane organizations across the country and around the world.

As a community-supported nonprofit, not affiliated with any national organization, our values “Be Generous, Fearless, and Connected” guide over 350 talented and dedicated professionals to deliver on our promises each day.

Role Description

We are looking for a Director of Internal and Institutional Communications to develop and implement a strategy that aligns with our organizational goals and initiatives, including Vision 2030, while enhancing internal and executive communication. This role involves collaborating with senior leadership on messaging for key stakeholders, managing employee engagement initiatives, and overseeing online reputation monitoring. This position will oversee media relations, create content for internal communications, and develop crisis communication plans. The ideal candidate will have strong decision-making skills and experience engaging with executives and boards to drive impactful results. This position reports to the VP of Marketing and Communications.

Core Responsibilities

• Strategy Development: Develop and implement a comprehensive internal and executive communications strategy that aligns      with the organization’s goals and objectives, including Vision 2030 and expansion opportunities. 
• Executive, Board Communication: Collaborate with senior leadership to craft messages and presentations that effectively communicate corporate initiatives and updates to employees, donors, volunteers, and other key stakeholders. 
• Employee Communication: Design and implement communications that enhance employee engagement, including post-survey      programs, All Hands, liaise with internal groups, maintain and monitor all feedback mechanisms. 
• Reputation Management: Develop and oversight of online reputation monitoring program; analyze sentiment to identify      positive/negative feedback. Provide risk assessment; partner with leadership on responses and develop program(s) to address as needed. 
• Media Management: Manage the Sr. Manager, Communications and collaborate to nurture strong media relations to highlight strategic communication initiatives.  
• Crisis Communications: Develop and manage communication plans for crisis situations, ensuring timely and transparent      communication with employees. 
• Content/Material Creation: Produce and oversee the creation of internal communication materials, including newsletters, emails, intranet content, and announcements. Write and edit messaging frameworks, leadership talking points, organizational announcements, briefing materials, internal and external social content, and other external and internal communications materials.  

Core Competencies:

• Leadership Decision Making - Makes day-to-day leadership decisions by securing and comparing information from      multiple sources to identify issues; commits to an action after weighing alternative solutions against important criteria; effectively communicates decisions to the appropriate people and teams and holds them accountable. Drives results. 
• Executive, Board Engagement - Clearly and succinctly conveys information and ideas; communicates in a focused and      compelling way that captures and holds others’ attention (appropriate, impactful, and clear). 
• Program/Project Management - Demonstrates high accountability and responsibility for projects and programs from      inception through completion/implementation; manages budget and resource planning and awareness to ensure maximized output, reduced waste and exceptional results. 
• Delegation - Successfully shares authority and responsibilities with others to move decision making and accountability downward through the organization while accomplishing strategic priorities; maintains personal ownership of outcomes without excessive involvement. 

Requirements

Requirements:

• 8 years of experience in senior marketing, PR and media relations
• Passion for brand building, marketing, and communications, with proven ability to get the best results and creativity out of teams.
• Deep understanding of the unique marketing and communication needs of non-profit organizations.
• Ability to lead strategy and campaigns for both brand building and performance marketing, with a history of continually innovating and testing new ideas.
• Exceptional written and oral communicator with a strong sense of vision, sophistication and a collaborative, creative, and strategic approach to communication.
• Demonstrated ability to build a strong, diverse team through attracting and retaining talent.

Salary & Benefits

The starting salary for this position depends on the depth and breadth of experience. The expected range is $135,000 - $152,000 per year.

Regular, full-time positions are eligible for a benefits package including

• Paid Time Off and Holiday pay
• Medical, Dental & Vision insurance
• Life Insurance
• Long-term Disability Insurance
• 401k Retirement Plan and contribution matching
• Student debt relief program
• Pre-tax Commuter Benefits
• Discounts on retail and pet supplies
• Discounts on veterinary care at our SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic

The San Francisco SPCA welcomes everyone! We welcome all races, ethnicities, genders, ages, religions, political persuasions, languages, abilities/disabilities, sexual orientations, gender identities, socioeconomic statuses, and national origins. Diversity brings innovative ideas, perspectives, and opinions. We consider our differences to be valuable assets that will help us continually strive to be better at what we do and to advance our mission.

The SF SPCA is an Equal Opportunity Employer. This job ad reflects the assignment of essential functions and does not prescribe or restrict the tasks that may be assigned. The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.

Salary : $135,000 - $152,000