Programs Coordinator

Description

Requirements

Pay Rate:  $23.00 to $26.00 per hour

Essential Job Duties 

1. Program Coordination & Administration (80%):

•   Support the management and coordination of the Home Preservation, ADU, and Homeownership programs by assisting with client intake, outreach, application processing, and ensuring the proper documentation is gathered. 
• Ensure client eligibility is verified for programs and maintain an organized pipeline of applicants, assisting in client communication and project scheduling.
• Help coordinate the delivery of services and manage the documentation process, including post-project follow-ups, client satisfaction surveys, and warranty records.
• Develop and maintain accurate client files, both in physical and electronic formats, ensuring the confidentiality and compliance of all program-related data.
• Assist with outreach strategies and help maintain relationships with community partners, subcontractors, and external organizations to ensure effective program delivery.

2. Client and Community Engagement (10%):

• Serve as a point of contact for program applicants, providing assistance throughout the application process and ensuring they understand program requirements and benefits.
• Coordinate with community partners, city agencies, and local organizations to increase awareness of the available programs, assisting with promotional materials, outreach, and presentations.
• Participate in community engagement efforts by conducting informational workshops, home visits, and presentations related to program services.
• Provide recommendations on ways to improve the programs and expand service offerings to meet community needs.

3. Data Collection & Reporting (10%):

• Manage and maintain accurate and up-to-date data on program participants and project       outcomes using relevant software.
• Help with quality control for program databases, ensuring data integrity and facilitating effective reporting for compliance and funding purposes.
• Support the preparation of reports for internal stakeholders, funders, and compliance agencies, ensuring that all necessary documentation is completed and submitted on time.
• Assist in evaluating program performance, gathering client feedback, and identifying areas for improvement based on data analysis and client input.

Skills

• Excellent organizational and time-management skills, with the ability to handle multiple tasks and prioritize effectively.
• Strong communication and interpersonal skills, able to work well with diverse communities, partners, and stakeholders.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with Salesforce or other CRM/database systems.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Familiarity with affordable housing issues and challenges, including home repairs and preservation, and desire to learn. 

Abilities

• Strong attention to detail and ability to manage confidential information.
• Ability to be flexible and respond to changing priorities while maintaining a high level of customer service and professionalism.
• Bilingual (English/Spanish) preferred but not required.
• Ability to travel locally for client visits, assessments, and outreach events.

Experience

• At least 1-2 years of experience in program administration or coordination, preferably in affordable housing, social services, or a nonprofit setting.
• Experience with client-facing roles, including intake, eligibility verification, and community engagement.
• Previous exposure to the housing or construction industry is a plus, especially in home repairs, housing rehabilitation, or similar programs.

Commitment:

This position requires a passion for affordable housing and a deep commitment to the mission of San Gabriel Valley Habitat for Humanity. The Programs Coordinator will be a key member of the team, ensuring that our services reach those in need while maintaining high standards of excellence and service.

Salary : $23 - $26