What are the responsibilities and job description for the Coordinator, Student Communications position at San Jacinto College?
Coordinator, Student Communications - Central Campus
Essential Job Functions:
- Develop and distribute engaging content across various platforms (e.g., CRM, portal, marketing software, SMS/Text, digital signage, website).
- Write, edit, and proofread content for clarity, tone, and accuracy, following the College's brand guidelines.
- Create visually appealing content that resonates with a student audience.
- Create communication workflows and schedules and track communications using project management software (e.g., Asana, Hubspot, Jira, etc).
- Manages email campaigns and templates within the CRM.
- Regularly review analytics with the Director, Student Communications to identify trends, insights, and areas for improvement.
- Partner with other departments to ensure consistency and coordination of student messaging across the College.
- Collaborate with other portal owners to create groups and pages.
- Support the creation and maintenance of a student communication plan.
Marginal Job Functions:
- Maintains a current internal documentation repository for student communications.
- Attends campus leadership team meetings and meets regularly with student services.
- Participates in College committees as a member of the Student Services division.
- Performs other duties as assigned.
Knowledge, Skills and Abilities:
- Strong writing, editing, and proofreading skills, with a keen eye for detail and accuracy.
- Proficiency with digital communication tools, including email marketing systems, customer relationship management (CRM) solutions, SMS/text platforms, and content management systems (CMS).
- Familiarity with web design, HTML, and digital accessibility standards.
- Must possess strong organizational skills and be able to meet deadlines.
- Requires excellent interpersonal skills, with the ability to work effectively with stakeholders.
- Creative thinker with an understanding of the student experience in higher education.
- Ability to manage numerous tasks simultaneously and to develop and complete new projects and programs with little supervision.
- Sound working knowledge of computing systems and software including student database systems, Microsoft Office Suite.
Required Education:
- Bachelor's degree in Communications, Marketing, Higher Education or related field from a regionally accredited college or university.
Required Experience:
- Three years student communication experience or related experience in written, digital, and visual media.
- One year Customer Relationship Management (CRM).
Preferred Experience:
- Communication/marketing/public relations experience in Higher education.
- Prior experience with student communications writing.
- Experience with portal and CRM communications.
- Experience with graphic design tools (e.g. Canva, Lucid Press, Marq, Adobe Creative Suite).
- Knowledge of SJC organizational practices.
Salary Grade: 111
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req5702
Posting Close Date: 5/30/2025 at 6 pm CST
The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy, religion, gender, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws. The following College official has been designated to handle inquiries regarding the College's non-discrimination policies: Sandra Ramirez, VCHR Org/Talent Effectiveness, 4620 Fairmont Pkwy. Pasadena, TX 77504; 281-991-2648; Sandra.Ramirez@sjcd.edu
