What are the responsibilities and job description for the Audio Visual Technical Support Specialist position at San Joaquin County Office of Education?
Job Summary
Under the general direction of the Program Manager, Event and Audio-Visual Services of Operations and Support Services. Responsible for configuring, operating, training on, maintaining, and supporting audio/visual (A/V) systems and services. Communicates and coordinates with other departments, staff members, outside agencies, and vendors.
Essential Functions
Essential functions may include, but are not limited to:
1. Work effectively with school districts, community organizations, government agencies, parents, students, and/or staff.
2. Maintain confidentiality on issues concerning program and staff.
3. Participate, coordinate, or conduct a variety of meetings, staff development, committees, trainings, workshops, and/or conferences in order to present material and information concerning department programs, services, operations, and activities.
4. Represent the SJCOE at local, regional, and state meetings, conferences, in-services, boards, councils, and events.
5. Maintain current knowledge and interpret applicable rules, regulations, policies, procedures, contracts, State and Federal laws, codes, and regulations.
6. Communicate effectively both orally and in writing.
7. Analyze situations accurately and adopt an effective course of action.
8. Establish and maintain cooperative and effective working relationships with others.
9. Work independently with little direction. 10. Meet schedules and timelines.
11. Prepare reports as needed for management.
12. Utilize computing hardware and software, word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling, and user support.
13. Receive calls for assistance, installation, and general maintenance; logs calls, prioritize and take appropriate action to ensure a satisfactory response with acceptable time frames for customers; provide status reports on all requests.
14. Provide training and support to a diverse customer base in the proper application of A/V hardware and software systems along with policies and procedures related to technology.
15. Maintain a current level of technical knowledge and skills involving computing and software architecture, implementation and troubleshooting, equipment, and trends.
16. Install, test, operate, monitor, and maintain operating systems and applications (word processing, spreadsheets, virus protection, and others), Databases, Network/Internet applications (email, Internet browsers, backup, and others) on Chromebooks, Macintosh, Windows, and mobile computing devices.
17. Perform diagnostic tests, modify, or repair A/V system components; gather and record appropriate data related to these functions.
18. Interface to vendors for the purpose of establishing and maintaining a source of A/V systems, components, parts, and peripheral devices; problem resolution; and training and in-service programs.
19. Ensure that a complete inventory of supplies and parts are maintained and that all shortages are ordered in a timely manner.
20. Plan, organize, and coordinate daily schedules for all sites.
21. Respond to a rapidly changing technical environment and the requirements of customers.
22. Comply with all standards, procedures, controls, and policies as established by San Joaquin County Office of Education, participating school districts, and the Operations and Support Services department.
23. Perform other related duties as required.
Requirements / Qualifications
Possess a Bachelor’s Degree from an accredited College or University with a concentration in computer-related technology and/or Business Administration, or equivalent experience. Experience in providing professional AV support, setup, and operation, as well as technical customer service.
If you meet the minimum requirements and are interested in applying for this position, you must apply online and attach the following documents to complete your application: one formal letter of interest, a resume and three letters of recommendation (preferably dated within the past year). Please be sure to include all of these documents along with your completed and submitted application by the deadline date. If you need assistance with this process, please call (209) 468-4995.
Job Type: Full-time
Pay: $74,136.00 - $90,120.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $74,136 - $90,120
