What are the responsibilities and job description for the Network Support Technician, Information Technology, Business Services position at San Joaquin County Office of Education?
Job Summary
Under general direction of the Coordinator of Networking, independently performs network design, implementation, maintenance, and troubleshooting; gather and collect information, analyze, document, and report on findings, impact, and potential solutions; provide advanced technical and project support for a large and diverse user environment within a large, multi-campus, heterogeneous network design; maintain knowledge of current network technologies and explore growth opportunities and trends.
Essential Functions
Essential functions may include, but are not limited to:
1. Utilizes computing hardware and software, word-processing, spreadsheet, and database applications to perform basic duties including documentation, reporting, scheduling and user support.
2. Receives calls for assistance, installations, and general maintenance; logs calls, prioritizes and takes appropriate action to ensure a satisfactory response with acceptable time frames for customers; provides status reports on all requests.
3. Provides training and support to a diverse customer base in the proper installation and maintenance of network hardware and software systems along with policies and procedures related to technology.
4. Maintains an advanced level of technical knowledge and skills involving computing and software architecture, implementation and troubleshooting, networking practices, equipment and trends.
5. Designs, installs, tests, operates, monitors and maintains new and existing wired and wireless networks.
6. Researches, tests, recommends, implements and maintains new products, technologies, and trends that will enhance and increase the technical productivity, security and levels of service provided by the Information Technology Department.
7. Analyzes existing or proposed projects and requests to determine the feasibility for technical adaptation; prepares project proposals and quote requests and provides research and implementation documentation on project implementation.
8. Creates clear and concise technical documentation on Enterprise level systems and procedures; coordinate testing and evaluation of vendor software and hardware.
9. Responds to a rapidly changing technical environment and the requirements of customers.
10. Complies with all standards, procedures, controls, and policies as established by San Joaquin County Office of Education, participating school districts, and the Information Technology department.
11. Maintains effective working relationships with SJCOE and school district staff, students, parents, outside agency staff and the public.
12. Maintain confidentiality on issues concerning program and staff.
13. Performs other related duties as required.
14. Employees in this position must have the ability to:
15. Sit for extended periods of time.
16. Enter data into a computer workstation, operate standard office equipment and use a telephone.
17. See and read a computer screen and printed matter with or without vision aids.
18. Speak, hear and understand speech at normal levels and on the telephone.
19. Stand, walk and bend over, reach overhead, grasp, push and move, lift and/or carry up to 25 pounds to waist height.
Requirements / Qualifications
Possess a Bachelor’s Degree from an accredited College or University with a concentration in computer-related technology and/or Business Administration; or equivalent experience in management information systems. Three years increasingly responsible experience with information systems in a large scale information technology environment including network and computing devices, data network engineering, maintenance and troubleshooting. Experience in public education environment.
