What are the responsibilities and job description for the Help Desk Technician position at San José - Evergreen Community College District?
Company Description
San José – Evergreen Community College District (SJECCD) is located in downtown San José, encompassing a large area within Silicon Valley. The district includes Evergreen Valley College, San José City College, the Community College Center for Economic Mobility, and the San José – Evergreen Community College Extension at Milpitas. For more information, visit www.sjeccd.edu.
Role Description
This temporary position provides support for all standardized Information Technology products and services used at the District-wide locations and tracks all support requests. The Help Desk temp provides first level technology support for students, faculty, staff and administrators and communicates major IT outages and incidences according to management standards. The Help Desk Technician communicates with users to determine the source of the problem, troubleshoot and provide appropriate solutions.
Provide first level technology support for users and assist with problem resolution in technical areas such as computers, printers, video, software, audio-visual, ERP system, phones, network access, wireless, mobile devices, online courses, security, cloud services, etc.
Qualifications
- Two years of experience increasingly responsible experience performing help desk operation function or related activities.
- Associate’s degree in Computer Science or related field.
- Technical Support and Troubleshooting abilities
- Experience in Help Desk Support
- Strong problem-solving and communication skills
- Ability to work well in a team environment
- Knowledge of software applications and operating systems
- Certifications in relevant IT fields are a plus