What are the responsibilities and job description for the Manager, Inside Sales position at San Jose Sharks?

TITLE : Manager, Inside Sales

POSITION TYPE : Full Time, Exempt

COMPANY : Sharks Sports and Entertainment, LLC

LOCATION : SAP Center

REPORTS TO : Director, Ticket Sales & Service

POSTING DATED : February 14, 2025

Pay Range : The pay range for this role is $69,750 - $82,500 per year

Summary :

The Manager, Inside Sales supervises the Inside Sales department to ensure maximum efficiency, profitability, and achievement of set revenue goals. The candidate must be able to recruit, hire, train, and mentor the Inside Sales team on proper sales techniques and strategies to maximize the selling of season tickets, partial plans, groups, and suite rentals.

Essential Duties and Responsibilities :

Work with the Director, Ticket Sales & Service in creating an environment that will ensure Inside Sales Consultants have every opportunity to maximize revenue and achieve all set goals.
Cultivate and maintain a sales culture that maximizes generating revenue, professionalism, and an enjoyable working environment.
Develop and execute an interview process to recruit the best candidates for the Inside Sales Consultant position.
Interview and hire Inside Sales Consultants throughout the calendar year to hire recruited candidates without oversight.
Travel and attend recruiting events and workshops to acquire the top sales talent for the Inside Sales position.
Develop and implement sales strategies, procedures, and processes for all Inside Sales Consultants.
Author, teach, and maintain sales manuals and training materials that include best practices and other applicable guidelines for accountability and instruction purposes.
Create and lead weekly training activities for Ticket Sales & Service.
Lead or assist with the creation, planning, communication, and implementation of all ticket sales campaigns, special projects, events and programs.
Support the Inside Sales Consultants during outside appointments, meetings, conference calls, and games.
Work with the Business Intelligence department to monitor CRM usage and delegate leads.
Strategize with Business Intelligence team to identify and research new season ticket, partial plan and group leads.
Establish and communicate clear sales revenue goals to the Inside Sales Consultants. Analyze Inside Sales Team performance and subsequently provide team with appropriate feedback and direction for development.
Create a schedule to meet with each Inside Sales Consultants on a bi-weekly basis to provide feedback, coaching, and mentoring.
Use independent discretion to analyze performance, create performance improvement plans, and / or discipline Inside Sales Consultants.
Attend and participate in weekly sales department meetings.
Create weekly ticket and revenue reports as well as hustle stats for the leadership team.
Create innovative sales contests and incentives for Inside Sales Consultants as a part of the overall leadership of the sales team.
Work directly with Ticket Operations and Business Intelligence for reporting purposes of sales.
Monitor and review submission of sales documents by direct reports to Ticket Operations and Business Intelligence and ensure established procedures are followed.
Schedule the Inside Sales Consultants (approximately 7-10 people) to ensure maximum productivity during both day and evening shifts.
Work with the payroll department to finalize time cards, manage overtime hours, and ensure compliance with all Company policies regarding meal and rest breaks, etc.

Required Qualifications :

Bachelor degree or equivalent professional experience required.

4 years of successful sales experience in selling a variety of ticket packages at a team or entertainment environment required.

1-2 years of supervisory experience preferred; including proven hiring, training, coaching, and leadership skills.

Experience in managing revenue and expense budgets preferred.

Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.

Ability to meet tight deadlines and work well under pressure.

Strong organizational skills, time management skills and attention to detail required.

Strong verbal and written communication skills with an emphasis on business writing skills.

Ability to prioritize and manage multiple tasks / projects and support multiple high-level executive positions.

Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.

It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.

Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.

Willingness to work a flexible schedule, including nights and weekends, and be on-call as necessary based on the changing priorities of the department.

Physical Requirements

Ability to sit, stand and utilize a computer for extended periods of time

Communicate via phone and email with a variety of individuals

Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation

Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation

Ability to work outside in various weather conditions.

Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

May be required to travel to other company locations

May be required to attend conference, events, and training sessions within Bay Area or in- or out-of-state locations.

What We Offer

Competitive compensation (base salary and variable incentive plan)

Medical / Dental / Vision / Flexible Spending Accounts (all LGBTQ friendly)

Pretax Transportation Benefit

401K (pre-tax and Roth options)

Generous Paid Time Off

Minimum of 10 Paid Holidays and Wellness Days per year

Complimentary or discounted sports and event tickets

Other League & partner discounts

Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking

An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry

Potential for flexible scheduling and telework opportunities

Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary :

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles :

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

Salary : $69,750 - $82,500

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