Business Analyst

Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the largest and most technically sophisticated urban water system in the United States. We serve over 1 million people with high quality, life sustaining water, with an emphasis on exceptional customer service.

We are actively seeking talented, driven and highly-productive applicants for the position of Business Analyst to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.

Definition:

Under the general direction of the Supervisor, Manager, or Director of Customer Systems, the Business Analyst I is responsible for configuring, designing, administrating, and supporting Customer Systems applications.

Distinguishing Features:

This position requires proven analytical skills and technical aptitude. The incumbent works collaboratively and effectively with cross-functional teams in a multi-jurisdictional utility. Incumbent effectively manages changing priorities and critical deadlines.

Principal Duties & Responsibilities:

The Business Analyst I is responsible for understanding Customer Systems functionality and meeting business requirements related to system administration and data analysis.

Responsibilities will include:

• Gather, understand, and document requirements.

• Analyze data architecture and system functionality.

• Document design and specification for configuration/development

• Test and validate results.

• Develop business process documentation and provide end-user training and support.

• Administer user access in all Customer Systems applications.

• Conduct ad-hoc data analyses and queries

• Serve as the expert in customer data and reporting needs

• Perform other duties as assigned

Education and Experience:

A Bachelor’s degree or equivalent experience in business, management information systems, or a closely related field. Recent prior business analyst or Oracle Customer Care and Billing (CCB) experience preferable.

Required Knowledge, Skills & Abilities:

Highly motivated to develop technical aptitude and data analysis skills. Understanding of information systems concepts, data flow/integration, and business processes. Excellent interpersonal and communication skills. Proficient in MS Office Applications and SQL. Keen attention to detail. Must be able to prioritize tasks and meet deadlines.

Other Requirements:

Must possess a valid driver’s license (minimum Class C) and have a satisfactory driving record.

EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.