What are the responsibilities and job description for the Housekeeping Supervisor Galveston Island hilton position at San Luis Resort, Spa and Conference Center?
Overview
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Director of Housekeeping functions in his/her absence.
Responsibilities
Education & Experience:
The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Director of Housekeeping functions in his/her absence.
Responsibilities
- Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
- In the absence of the Director of Housekeeping, motivate, coach, counsel and discipline all Housekeeping personnel according to Landry’s Hotel Division Fundamentals of Management.
- Maintain a regular cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
- Assist in maintaining and controlling all housekeeping equipment.
- Ensure compliance of all Safety standards.
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Assist Director of Housekeeping in preparing and conducting Housekeeping interviews as required and follow hiring procedures.
Education & Experience:
- High School diploma or equivalent required.
- Two to three years of progressive experience in a hotel or related field preferred.
- College course work in related field helpful.
- Previous supervisory responsibility preferred.
