What are the responsibilities and job description for the Host position at San Matteo Estero?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet guests warmly, manage reservations, and ensure a smooth flow of service in our restaurant. A passion for hospitality and excellent customer service skills are essential for success in this position.
Responsibilities
- Greet guests promptly upon arrival and escort them to their tables.
- Manage reservations and maintain an organized seating chart to optimize table turnover.
- Provide menus and inform guests about daily specials or promotions.
- Communicate effectively with the kitchen and waitstaff to ensure timely service.
- Handle guest inquiries and concerns with professionalism and courtesy.
- Maintain cleanliness and organization of the host/host station.
- Assist with phone etiquette by answering calls, taking reservations, and providing information about the restaurant.
- Support food service operations as needed, including assisting with takeout orders or special requests.
Qualifications
- Previous experience in hospitality or customer service is preferred, particularly in a restaurant or hotel setting.
- Strong guest relations skills with a focus on creating a welcoming atmosphere.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Familiarity with POS systems is a plus but not required; training will be provided.
- A positive attitude and a team-oriented mindset are essential for this role.
Join us in delivering exceptional dining experiences to our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $12.01 per hour
Benefits:
- Employee discount
Shift:
- Evening shift
Work Location: In person
Salary : $12 - $12