What are the responsibilities and job description for the SERVICE ADVISOR position at SAN TAN AUTO PARTNERS LLC?
Job Details
Description
Summary
The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction
Essential Functions
Retain a high level of customer satisfaction at or above Group Average
Maintain a high level of Service Metrics Measurements
Follow the Written Service Drive Process for both Quick Lane and Service Departments
Control expenses including Rental Vehicles and policy adjustments
Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management
Develop accounting skills for the Service department
Learn to use the DMS (Dealership Computer System)
Understand the Ford Warranty Process
Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts
Continue all training and certification classes
Maintain a good relationship with all departments
Endorse a high level of professionalism
Qualifications
High School Diploma or equivalent
1 year of experience in the field is required
