What are the responsibilities and job description for the Doorman / Security Guard position at San Vicente - West Village?
San Vicente Club Overview :
San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente is expanding to Santa Monica (opening November 2024) and New York City (opening January 2025).
San Vicente West Village Overview :
SV WV is located in the historic Jane Hotel which faces the iconic Pier 51, SV WV imbues West Village charm and New York’s most desired elements. Opening is scheduled for early 2025.
Like SVB West Hollywood, membership at SV WV will be highly selective. With a rooftop cafe, 1st floor restaurant and bar, private meeting spaces, hotel rooms, living room like décor, and multi-floor layout, members will enjoy an enhanced ‘home-away from-home’ experience. The New York Community of members will bring together entertainment, media, fashion, design, art, architecture, music, and technology thought leaders. Membership will be generationally and ethnically diverse as New York City itself.
Summary
The Guest Relations Agent is responsible for providing a welcoming arrival process along with ensuring the safety of all members, guest and employees in the club. This role requires a blend of customer service, security knowledge, and emergency response, with a focus on maintaining a safe and welcoming environment for both guests and staff.
Responsibilities
Guest Service & Interaction
- Welcoming members and guests in a friendly, professional manner.
- Baggage handling and transport services for guests during check-in and checkout.
- Lobby ambassador role : Maintain door presence and ensure positive arrival experience.
- Address or elevate member and guest complaints and requests promptly to ensure satisfaction.
- Promote positive guest relations and maintain courteous behavior.
Safety & Security
Operational Support
General Administration
Preferred Qualifications and Skills
Previous Forbes 5 star training strongly desired
Physical Requirements