What are the responsibilities and job description for the Service Manager position at Sanco Thermo King?
The Service Manager maximizes productivity of the Service department and provides excellent customer service to improve the overall performance and profitability of the business.
Primary Responsibilities :
- Develop goals and provide direction to optimize departmental performance in the areas of Customer Service, Revenue Attainment, Cost Control, Technician Productivity, Quality Assurance, and Cycle Time.
- Ensure Service Advisors keep customers informed
- Manage shop workload, schedule appointments, and maintain an organized schedule with all Service Technicians
- Hire, train, motivate, develop, counsel, and monitor the performance of all Service department staff
- Process work orders from start to finish, in line with Company policies and procedures
- Assist in preparing an annual operating budget for the Service department
- Process warranty repairs
- Prepare and finalize invoice transactions with customers, including receiving payment
- Continually seeking technical and product knowledge by completing on-line and hands on training
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