What are the responsibilities and job description for the Front Desk Service Agent Specialist position at Sanctuary Camelback Mountain?
Job Overview
The Front Desk Service Agent role at Sanctuary Camelback Mountain contributes to the success of our esteemed resort by providing exceptional guest service, ensuring seamless registration processes, and exceeding our high standards in customer satisfaction.
Key Responsibilities
- Greet guests with a warm and welcoming demeanor, utilizing clear and positive communication to create a pleasant atmosphere.
- Listen attentively to requests, respond promptly, and provide accurate information regarding outlet hours, local attractions, and other relevant details.
- Efficiently complete registration processes, inputting and retrieving vital information from our computer system, confirming pertinent details such as guest counts and room rates.
- Select suitable rooms based on guest needs and preferences.
- Prepare and distribute daily reports to various departments, ensuring timely communication and transparency.
- Run backup reports and maintain up-to-date records.
- Issue room keys and special packages as required.
- Create new reservations and modify existing ones as needed, catering to guest requirements.
- Foster effective communication between departments to ensure all guest needs are met.
- Verify and imprint credit cards for authorization using electronic acceptance methods.
- Handle cash transactions, make change, and balance assigned house banks, accepting and recording vouchers, traveler's checks, and other forms of payment.
- Perform accurate mathematical calculations using a calculator.
- Post charges to guest rooms and house accounts via our computer system.
- Respond to internal and external phone calls using positive and clear communication in a courteous manner.
- Retrieve mail, small packages, and faxes for guests as requested.
- Closely monitor guest accounts at check-out, assess satisfaction, and address any concerns or issues within established guidelines, involving supervisors if necessary.
- Remain calm and alert during emergency situations and peak resort activity.
- Summon bell staff to escort guests to their rooms as required.
- Pursue additional duties as assigned by the Front Office Manager.
