Intranet Product Manager/Training Developer

SUMMARY

An Intranet Product Manager/Training Developer is responsible for defining the strategy, management, and enhancement of the intranet platform, ensuring it serves as a central hub for employees to access tools, resources, and information seamlessly. Additionally, the role involves designing and delivering impactful training programs tailored to meet the evolving needs of employees and partner firms, fostering skill development, operational efficiency, and engagement.

As the bridge between technology, content, and end-users, the Intranet Product Manager/Training Developer ensures the intranet platform aligns with organizational goals, offers a superior user experience, and remains adaptable to future business needs. Simultaneously, they collaborate with subject matter experts and stakeholders to create training programs that allow employees to perform their roles effectively, supporting both individual growth and organizational success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Intranet Product Management:

Strategy and Planning:

• Define the vision and roadmap for the intranet to align with company goals and objectives.
• Conduct user research to understand employee needs and pain points.
• Prioritize features and initiatives based on business impact and user feedback.

Content Management:

• Establish and maintain content governance standards for consistency and accuracy.
• Collaborate with department leaders to ensure timely and relevant updates.
• Optimize navigation and structure for ease of use.

User Experience (UX):

• Enhance intranet design and usability based on analytics and user behavior.
• Ensure seamless integration between the intranet and other tools.

Development and Implementation:

• Partner with IT teams to manage upgrades, integrations, and security.
• Oversee the launch of new features and functionalities.

Engagement and Analytics:

• Develop strategies to drive intranet adoption and engagement.
• Monitor performance metrics like active users, content engagement, and usage patterns.

Training Development and Delivery:

Curriculum and Content Creation:

• Design and deliver training on various topics, including professional development, processes, and tools.
• Develop engaging, interactive e-learning modules and manage learning management systems (LMS).
• Collaborate with subject matter experts to ensure training accuracy and relevance.

Program Implementation:

• Conduct needs assessments to identify training requirements.
• Facilitate training sessions and workshops for employees and support staff.
• Continuously update and enhance training materials to reflect evolving business needs.

Evaluation and Support:

• Assess the effectiveness of training programs through feedback and performance metrics.
• Provide guidance and support to employees during and after training sessions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Communication: Strong written and verbal communication skills for engaging diverse stakeholders
• Technical Proficiency: Familiarity with content management systems (CMS), learning management systems (LMS), and digital tools.
• Analytical Skills: Ability to interpret user feedback and data to identify areas for improvement.
• Project Management: Capable of managing multiple priorities and deadlines; Agile experience preferred.
• User-Centered Design Thinking: Focus on creating intuitive, user-friendly experiences.
• Collaboration: Experience working across departments and levels to achieve shared goals.

Relevant Experience:

• Proven track record in managing intranet platforms and improving user engagement.
• Strong background in instructional design.
• Experience with e-learning tools such as Articulate Storyline, Adobe Captivate, or similar.
• Knowledge of best practices in digital communication and instructional design.
• Familiarity with financial services or similar industries is a plus.

Education and Certifications:

• Bachelor’s degree in Business, Education, Human Resources, or a related field.
• Certifications such as CPLP or equivalent are preferred.
• 2 years of experience in financial services (preferred in banking or wealth management).