Technology Support Specialist - Part Time

JOB SUMMARY

The technology support specialist (part-time weekends and holidays) is responsible for providing administrative and technical assistance and support related to Sanctuary Wealth technology environment, including computer systems, hardware, and software. This role responds to tickets and escalations (via phone, email, or chat), runs diagnostic programs, isolates problems. determines/implements solutions, and conducts some project work (as support volume allows). This role is based out of the Indianapolis, Indiana office. Some travel may be required.

This role is part time, and the incumbent would be expected to work primarily 8:00 am to 5:00 pm EST on weekends and company holidays (excluding Christmas Day, New Year’s Day, and Thanksgiving Day).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support Office 365 solutions – all E3 & E5 components but specifically email related components.
• Support endpoint systems & management solutions – OS imaging (MDT), endpoint device management/compliance, patch/AV management, networking, performance, and hardware repair.
• Account & permissions management – SSO, MFA, Azure AD, Adobe, Mimecast, VPN, SharePoint, etc.
• Manage and maintain licensing – Microsoft, Adobe, etc.
• Support cloud based VOIP system (RingCentral)
• Streamline Help Desk Support procedures (JIRA), including processes for escalation to 3rd party partners and vendors.
• Manage and Maintain technology user entitlements.
• Image and deploy new desktops/laptops for all new employees and affiliated teams.
• Deploy and support printers and other hardware.
• Manage the inventory of all hardware, tracking what hardware requires upgrading, facilitating retirement of old hardware and ensuring all hardware is properly tagged.
• Coordinate the ordering of all equipment, including computers, printers, and other components.
• Other IT related duties, as assigned.

KNOWLEDGE SKILLS AND ABILIITES

• 3 years' experience in a user and systems support role.
• Experience supporting Windows 10/11 and Windows Server 2012
• Experience supporting email systems & client software (Outlook)
• Basic understanding of Active Directory, Exchange, Office 365, and Azure AD
• Ability to respond to help desk requests in a professional and courteous manner.
• ITIL Foundations Certification or basic awareness and understanding of ITIL
• Exceptional organizational skill with strong attention to detail
• Willing to travel as needed for offsite projects.

EDUCATION

• Bachelor's Degree preferred.