What are the responsibilities and job description for the Guest Services / Administrative Assistant position at Sand Dollar Real Estate, LLC?
Sand Dollar Real Estate, located in beautiful Goose Rocks Beach, Kennebunkport is seeking a Dynamic Customer Service Professional to fill a full-time position.
The candidate will be a team player in helping to service vacation rental properties ensuring each guest has a perfect vacation! He/she will provide reception duties by representing Sand Dollar in greeting and establishing positive relationships with customer/clients.
Some duties Include:
- Show and schedule to show summer vacation properties and winter rentals to fill vacancies.
- Handle Check-In/Check-Outs
- Prepare advertising for winter rental vacancies, collecting and checking references/credit, accepting payments, preparing leases, inspections/walk-throughs and handling issues as they arise.
- Handle various property management requests from clients/customers and Broker.
- Ability to problem solve and handle issues that arise.
- Prepare office for Saturday guest arrivals.
- Prepare mailings.
- Maintain office supplies.
- Prepare marketing materials; (e-mail, CANVA, Constant Contact) to fill weeks.
- Run various errands for supplies to fulfill customer/clients needs/wants.
- Ability to capture sales leads and direct those calls to the broker on duty.
Superior Customer Service Skills, excellent Organizational and Communication skills (internally and externally). Professional phone skills. Reliability, while demonstrating a sense of shared Leadership and Ownership. Strong work ethic. Adaptability to a fast paced working environment while maintaining a professional demeanor. Must be detailed, follow-through is a must.
Knowledge of microsoft software - Word, Excel. Five day work week, must be available Saturday's from May - October (November-April - Monday-Friday) some on-call work during summer months required.
Job Type: Full-time
Schedule:
- Day shift
- On call
Education:
- Associate (Preferred)
Experience:
- Hospitality: 1 year (Preferred)
- Administrative Experience: 1 year (Preferred)
Work Location: In person
