What are the responsibilities and job description for the Hotel Front Desk Agent position at Sand Dunes Motel?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team at our motel. In this pivotal role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a friendly and professional atmosphere.
- Handle check-ins and check-outs efficiently while managing guest reservations.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Address guest inquiries and concerns promptly, ensuring high levels of guest satisfaction.
- Manage phone systems to handle incoming calls and assist guests with their requests.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with other departments to ensure seamless guest services and operations.
- Uphold the standards of guest relations by providing personalized service to all guests.
Qualifications
- Previous experience in front desk operations or guest services within the hospitality industry is preferred.
- Knowledge of hotel management systems is an advantage.
- Strong interpersonal skills with a focus on guest relations and customer service excellence.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with night audit procedures is beneficial but not mandatory.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A proactive approach to problem-solving with strong organizational skills in managing multiple tasks simultaneously.
Join us in creating memorable experiences for our guests through outstanding service!
Job Types: Part-time, Seasonal
Pay: $18.00 - $20.00 per hour
Expected hours: 24 – 32 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Kure Beach, NC 28449 (Required)
Ability to Relocate:
- Kure Beach, NC 28449: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20