What are the responsibilities and job description for the Assistant General Manager position at Sand Mountain Park & Amphitheater?
ASSISTANT GENERAL MANAGER - Sand Mountain Park & Amphitheater
Sports Facilities Management, LLC
LOCATION: Albertville, AL
DEPARTMENT: OPERATIONS
REPORTS TO: GENERAL MANAGER
STATUS: FULL-TIME (EXEMPT)
ABOUT THE COMPANY:
Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Assistant General Manager is responsible for specific aspects of the financial and operating performance of Sand Mountain Park & Amphitheater. The objectives for this position include:
- Optimizing departmental profitability
- Creating a positive relationship with client and stakeholders
- Creating a culture of accountability which supports the Mission Statement & Core Values
- Meeting or exceeding annual growth objectives
- Facilitating interdepartmental collaboration
- Employee retention and Team Member development
- Development/refinement of Team Member and operating policies
- Implementation of solutions and systems that support the six areas above
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Directly aligns with the Sand Mountain Park Mission Statement and Core Values
- Provide tactical leadership and oversight of the Operations, Entertainment & Events and Membership Teams
- Analyze operations to evaluate the performance to meet objectives, and to determine areas of potential cost reduction, opportunities for improvement, and/or policy change
- Coach and develop department heads and assign or delegate responsibilities to them
- Communicate with our client, the General Manager, and Team Members to discuss issues, coordinate activities, and resolve problems
- Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
- Direct and coordinate departmental financial and budget activities to maximize efficiency
- Direct departmental human resources activities, including the approval of human resource plans and activities, the selection of FT Team Members and coaching
- Direct, plan and implement departmental policies, objectives, and activities in order to ensure efficient operations, maximize returns on investments, and increase productivity
- Implement coaching and corrective action plans to solve organizational or departmental problems
- Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
- Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
- Prepare departmental budgets for approval, including those for funding and implementation of programs
- Review reports submitted by Team Members in order to recommend approval or to suggest changes
- Schedule and monitor continued training for Team Members on various operational, safety, and legal responsibilities
- Assist with the concert, event and sports tournament booking processes
- Implement and monitor the training and execution of the Guest 1st Service Model
- Responsible for helping drive membership retention and growth each year
- Assist leading weekly planning meetings, planning and execution
- Lead the master facility schedule discussions/strategies with the goals of executing our Mission and maximizing utilization/financial performance
- Integral part of the MOD rotation for the park; Manage all aspects of the MOD schedule
- Additional duties assigned by the General Manager
MINIMUM QUALIFICATIONS:
- Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
- Proven experience in organizing, booking, and operating sports tournament and events; including but not limited to basketball/volleyball/softball/baseball/soccer tournaments, 7 v 7 football events, swim meets, tennis matches and similar activities/events
- Experience working with convention & visitors bureau, regional sports commissions, concert talent buyers/booking agents, and/or regional event management booking in a regional sports and/or events venue
- Operational knowledge of risk management strategy, operational SOP's, workers compensation management, Emergency Action Plan management, and sports/events industry standard safety protocols
- Operational knowledge of concerts, banquets, birthday parties, corporate events, teambuilding events
- Sports programming and sports event operations expertise required
- Proven ability to evaluate team member performance based on established KPI's
- Strong budget management and performance experience
- Possess current CPR/First Aid/AED certifications or must be willing to obtain them within 90 days of being hired
- Bachelor's degree in business management, sports management, or related field, or equivalent experience
- 5 years of management experience required
TRAVEL REQUIREMENTS:
- Minimal travel
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Will be required to sit for extended periods of time operating a computer
- Office and facility have intermittent noise
- Willing to work a flexible schedule including evenings, weekends and holidays as needed
