Hotel Manager

A hands-on Hotel Manager is responsible to manage property operations on a day-to-day basis of a single property to assure optimum performance and continual improvement in five key results areas (guest service, property appearance, profit/financial control, reducing/minimizing risk, and repeat clientele). In this position, the Hotel Manager will coordinate, direct, and manage the staff and everyday hotel operations to achieve profitability, guest satisfaction, and efficiency while maintaining standards set by the property assuring 100% guest satisfaction.

ESSENTIAL DUTIES:

• Demonstrates and promotes a 100% commitment by providing the best possible experience for our guest and employees. A professional and a hands-on approach overall.
• Responsible for maximizing revenue via revenue management by yielding room rates both through online booking channels and for onsite “walk-ins”.
• Manages labor standards/reports and property level expenses to achieve maximum and efficient flow.
• Ensures that all guest related issues that have a significant result to bottom line are resolved in a manner consistent with the company’s goals and objectives.
• Monitor social media sites and respond to online guest reviews including trip advisor comments to maintain the property’s integrity.
• Oversees, inspects, and documents repairs and cleanliness of the property to ensure optimum upkeep and repair, room cleanliness and overall property appearance.
• Always comply with hotel standards and regulations to encourage safe and efficient hotel operations. In conjunction, this position will work closely with the Director of Safety regarding safety initiatives and programs.
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property.
• Executes that standards, policies and rules are properly understood and followed through by working with the Director of Human Resources for creation and discipline of staff.
• Directs by providing guidance to analyze rate discrepancy reports to ensure room revenue control.
• Maintain a professional working relationship and promote open lines of communication with managers/directors, employees, vendors and guests, as necessary.
• Will work closely with Finance Department on follow-up items (i.e., returned checks, rejected credit cards, employee discrepancies, etc.).

• Coordinate with VP in the repair and maintenance program as related to guestrooms and public areas.
• Demonstrate positive leadership, which inspires employees to meet and exceed standards.
• Manage and account for storage inventory consisting of hotel supplies and other hotel property which also includes re-ordering supplies.
• Maintain a neat and organized work areas at all times.
• Promote employee empowerment by working with the Human Resources Department for training and development programs.
• Report all unsafe conditions immediately to the Safety Department.
• Select, train, and guide employees according to hotel policies and procedures.
• Increase efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Manage performance appraisals of staff by working with Human Resources Department.
• Prepare work schedules and set deadlines to ensure timely completion of work.
• Perform in the capacity of any person supervised to include cross training.
• Other duties as assigned/required.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

• 
  Honesty: has honest, direct, and factual communication and actions with internal and external customers.
• Collaboration: proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
• Integrity & Loyalty: conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
• Humble: conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
• Innovation: constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.
• Analytical: Highly detail-oriented, proficient with managing, editing, analyzing large volumes of complex numerical data.
• Flexible: considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
• Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
• Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives.
• Diversity: Strong commitment to diversity and equality in a company culture.
• Communication: Strong communication (verbal and written) and presentation skills.
• Multi-Tasking: Ability to operate under pressure in a fast-paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

• At least 3 to 5 years of experience Hotel Manager or Rooms Manager of a small boutique property.
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Must have a high level of effective oral and written communication skills and must be able to work a flexible work schedule, as the hours this management positions will vary.
• Experience in use of limited hotel service property management systems; conducting revenue/yield management is very helpful.

EDUCATION:

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to lift and move up to 25 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.

OTHER:

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.