Client Service Coordinator

Sandberg Phoenix is recruiting for a Client Service Coordinator in our St. Louis Office

Are you ready to be the face of the firm? The Client Services Coordinator serves in a firm relations capacity. The Client Services Coordinator plays an important role in fostering firm relations, acting as the first point of contact for clients and visitors while cultivating a professional and welcoming atmosphere. The role encompasses managing all front desk operations and providing administrative assistance to the office.

You’ll love this job if:

· You value and demonstrate client service.

· You have excellent communication skills.

· You excel at problem-solving.

· You thrive as a team player.

· You are detail oriented.

· You have fun.

What you’ll do:

Front Desk Management:

· Be the Face of Our Firm : Greet clients and visitors with a warm and professional demeanor, offering assistance when needed.

· Communications : Manage all incoming calls to our switchboard, ensuring seamless communication within the firm.

· Visitor Coordination : Correspond with building security to welcome upcoming visitors to the firm.

· Meeting Support : Assist with ordering food and beverage services for firm meetings and external guests.

· Client-Attorney Liaison : Act as a vital liaison between clients and attorneys, providing clerical and administrative support to visiting attorneys when needed.

· Invoice Management : Handle invoices and expenses related to administrative tasks.

· Versatile Support : Take on various administrative duties as assigned by People Operations.

Facilities Duties:

· Work alongside the Operations Manager and Facilities Department to ensure Facilities needs are handled timely and appropriately.

You should have:

• Proven experience in a customer service or administrative role, preferably in a professional services environment.
• Proficiency in Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving skills and ability to pivot with challenges.
• Commitment to maintaining the confidentiality of sensitive client and firm information.
• Ability to collaborate effectively with colleagues across all departments and contribute to a positive working environment.
• Two or more years of related experience and/or training in general office procedures. Prior law firm experience helpful.

Pay, perks and such:

At Sandberg Phoenix we pride ourselves on living our values each day and it shows. Named as St. Louis Business Journal’s Best Places to work in 2024, we are continually improving to recruit and retain top talent – from our interview process to our Sandberg Scoop sessions with our CEO, culture is at the heart of everything we do.

· We offer all the standard benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, 401(k) plan, and paid parking or transportation allowance.

· We also offer some unique benefits including paid day off for birthdays, office casual dress code, tuition reimbursement and more.

· We value individuality and inclusiveness. Our affinity groups, including our Diversity Committee, our Wellness Committee and our Community Connections Committee allow our members to get involved, get to know one another, and make a difference using their unique talents.

· The expected salary range for this position is $45,000 to $52,000 per year. The final salary offered to a successful candidate will be determined based on several factors, including the candidate's qualifications, experience, skills, and education, as well as internal equity considerations .

How to Join Us:

Apply online at www.sandbergphoenix.com – Career Opportunities or send resume and cover letter to: recruitment@sandbergphoenix.com , or fax to 314-241-7604 or mail to Recruitment: Sandberg Phoenix & von Gontard P.C., 701 Market Street – 6 th Floor, St. Louis, MO 63101

Sandberg Phoenix is committed to an inclusive environment that will not discriminate in its employment practices due to an applicant’s race, color, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, genetic information, physical or mental disability, veteran status or any other characteristic to the extent protected by federal, state or local laws.