UZURV- Client Success Manager

A little bit about UZURV…
Recently named a Richmond Times-Dispatch 2024 Best Places to Work, UZURV is a 160 person, growing technology company based in Richmond, VA. The company operates in 14 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

UZURV’s platform combines rideshare with specialty credentialed, drug and alcohol-tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It’s a technology platform and service that helps people who need assistance get where they need to go. It is honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people’s lives.

A little bit about the role…
We are currently seeking two Client success Managers to foster and cultivate meaningful relationships with our valued UZURV clients. At UZURV, we take the time to understand our clients' objectives and serve as trusted partners in delivering tailored solutions. Establishing genuine connections with key stakeholders is essential to our success. These stakeholders include influential leaders within public transit agencies, national non-profit organizations, healthcare, and managed care sectors.

Our Client Success Managers are results-driven and outcome-focused. They are adept listeners, skilled in understanding client needs, framing effective solutions, and advocating for positive change. You will stay informed on the latest developments for each client and use these insights to enhance and deepen our relationships, ultimately driving business growth and long-term success with each client. As the Client Success Manager, you will be responsible for the following:

• Reporting to UZURV’s Sr. Client Success Manager
• Supporting partner relationships and day-to-day leadership of activities and initiatives in support of partner's goals
• Managing client relationships by proactively communicating performance in accordance with client goals.
• Leading support of client performance and operational execution across teams
• Developing presentations and reports, leading regular meetings and conference calls with partners
• Crafting useful and actionable takeaways from quantitative and qualitative information
• Leading organizational efforts on new contract implementations
• Establishing strong account relationships to ensure a smooth transition of services for riders across markets
• Coordinating the communication, use case(s) and priority for rollout of product enhancements and related projects as requested by clients
• Working with teams to resolve concerns, issues, and problems and lead the charge to manage issues to successful resolution

We are excited about you because…

• You have 5 years’ experience in consultative, strategic positions managing accounts and/or relationships with key decision-makers.
• You have a 4-year college degree or higher.
• You possess exceptional communication skills, both written and verbal.
• You have a proven ability to align strategic insights and solutions with client goals and objectives.
• You are a pro at relationship-building and collaborating, with a demonstrated ability to influence decisions for mutually beneficial outcomes.
• You exhibit creative problem-solving skills and the ability to identify opportunities for improvement and innovation.
• You have a passion for client success, with a strong commitment to delivering results, especially for underserved communities.
• You are a person of strong integrity and a results-oriented mindset, dedicated to meeting the mobility needs of those who face transportation challenges.
• Bonus points for relevant experience in a high-growth technology environment, especially in healthcare and/or mobility.

To be successful at UZURV, you must be:

• Metrics minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions, especially while under pressure.
• Agile - Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
• Collaborative - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative and inclusive mindset.
• Mission driven - We believe that the ADA is a promise and Mobility Independence is for Everyone. What we are creating every day is to ensure access to reliable, safe, and on-demand transportation is available to people who need assistance getting around. Valuing your work and the time you spend in your career is core to who you are – you work where you want to make a true difference.

What Makes UZURV a Great Place to Work…
At UZURV, we are driven by our mission to improve mobility for individuals who need it most, including those with disabilities and older adults. Our employees work every day on a product that has a direct, positive impact on people’s lives. In addition to being part of a purpose-driven organization, UZURV offers:

• A collaborative, family-first work environment
• 401K matching
• Healthcare benefits
• Generous PTO and paid holidays
• Flexible work options (hybrid or remote with up to 30% travel)

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you are excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!