What are the responsibilities and job description for the UZURV - Senior Program and Client Strategy Manager position at Sandbox?

A little bit about us…

Recently named a Richmond Times-Dispatch 2024 Best Places to Work, UZURV is a 160 person, growing technology company based in Richmond, VA. The company operates in 14 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

UZURV's platform combines rideshare with specialty credentialed, drug and alcohol-tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance get where they need to go. It is honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people's lives.

A little bit about the role…

The Client Strategy Team at UZURV serves as the primary relationship managers for key clients, including public transit agencies, national nonprofits, and healthcare organizations. This team is dedicated to understanding client objectives and positioning UZURV as a trusted partner by offering tailored solutions.

We are seeking an experienced Senior Program and Client Strategy Manager to drive our strategic programs and work collaboratively with our Client Success team and cross-functionally with other departments. This role requires a strong leader who can ensure strategic objectives are effectively translated into actionable projects while aligning with organizational goals. The Senior Program and Client Strategy Manager will oversee the “why” and the “what” of our programs by streamlining and optimizing program success, along with establishing metrics that demonstrate the effectiveness of programs and projects. This role will also be responsible for the following :

Client Strategy & Relationship Management

Partnering with clients to understand goals, challenges, and align strategies with UZURV's capabilities.
Developing and executing tailored strategies that drive client success and optimize outcomes.
Building and maintaining strong, long-term relationships as a trusted advisor and strategic partner.
Collaborating with internal teams to ensure seamless execution of client programs.

Program Execution & Performance Measurement

Overseeing project planning, timelines, and KPIs to align with client and organizational goals.

Serving as a strategic liaison, ensuring clear communication between clients and internal teams.

Providing regular reports and dashboards on project progress, key insights, and performance metrics.

Identifying and mitigating risks while ensuring program milestones and quality expectations are met.

Continuous Improvement & Knowledge Sharing

Analyzing data to identify trends and opportunities for improvement, driving client and business growth.

Implementing best practices and client feedback to enhance engagement and program effectiveness.

Working cross-functionally to ensure continuous alignment with client needs and operational priorities.

Leading discussions on lessons learned, sharing insights to foster ongoing innovation and improvement.

We are excited about you because…

You have 3 years of experience in a client success, customer experience, or account management role, with a proven ability to align stakeholders cross-departmentally, including engineering, product, marketing, finance, and operations teams.

You have strong interpersonal skills and are comfortable engaging with executives, partners, and customers, with the ability to lead without direct authority and foster collaboration.

You are a natural at translating business objectives into actionable plans, proactively identifying risks, and implementing solutions while driving measurable impact.

You are a communication guru and excel at presenting data-driven insights to executives and stakeholders to help guide decision making.

You can navigate change and ambiguity, shifting priorities and maintaining focus under pressure while continuously driving improvements.

To be successful in this role, you will deliver the following…

Program Roadmaps & Schedules : Develop structured plans to track and manage initiatives.

Stakeholder Communication Plans : Ensure seamless, transparent communication across teams and clients.

Benefit Realization & Performance Reporting : Track program success with data-driven insights, dashboards, and executive reports.

Risk & Issue Management : Identify potential roadblocks and implement mitigation strategies.

Project Templates & Governance Documentation : Standardize best practices to ensure compliance and efficiency.

To be successful at UZURV, you must be :

Metrics minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions, especially while under pressure.

Agile - Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.

Collaborative - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative and inclusive mindset.

Mission driven - We believe that the ADA is a promise and Mobility Independence is for Everyone. What we are creating every day is to ensure access to reliable, safe, and on-demand transportation is available to people who need assistance getting around. Valuing your work and the time you spend in your career is core to who you are – you work where you want to make a true difference.

What Makes UZURV a Great Place to Work…

At UZURV, we are driven by our mission to improve mobility for individuals who need it most, including those with disabilities and older adults. Our employees work every day on a product that has a direct, positive impact on people's lives. In addition to being part of a purpose-driven organization, UZURV offers :

A collaborative, family-first work environment

401K matching

Healthcare benefits

Generous PTO and paid holidays

Flexible work options (hybrid or remote with up to 30% travel)

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you are excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!

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UZURV - Senior Program and Client Strategy Manager

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