What are the responsibilities and job description for the Part Time Overnight Front Desk Agent position at Sanderling Resort?
About Us:
#PGH-BMC
Location Description:
Our employees are Coastal Ambassadors who are professional memory-makers, creating personalized guest experience from start to finish. Coastal Ambassadors craft meaningful, over-the-top experiences that wow our guests time after time.
What you will be doing:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
#PGH-BMC
Located on the beachfront between the Atlantic Ocean and Currituck Sound, our Sanderling Resort is as an idyllic of a workplace as they come. Between the hotel and private homes on location, the vast ocean and tranquil sound, protective dunes and dancing marsh grasses, and excellent staff with a CARE culture, we think you'll find Sanderling to be an excellent home away from home. Sanderling Resort boasts 120 guest rooms, and 18,448 sq ft of event space. Come be a part of something bigger! Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: • Full Time employees have access to Medical and Dental insurance to fit your needs • Palm University (You can grow both personally and professionally through on-line webinars and self-study courses) • 401K match (Let us help you build your financial future) • Companywide Hotel Room Discounts (Who doesn’t love to get away) • Paid Time Off • Employee Assistance Program (We are here to support you) • Employee family events (bring the kids!)
Overview:
Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success at the iconic Sanderling Resort!
Our employees are Coastal Ambassadors who are professional memory-makers, creating personalized guest experience from start to finish. Coastal Ambassadors craft meaningful, over-the-top experiences that wow our guests time after time.
What you will be doing:
- Work the overnight shift on a part time basis and have a flexible schedule
- Greet guests with warm and inviting Sanderling hospitality.
- Answer guest questions and offer information and assistance.
- Answer telephones according to Pyramid Global Hospitality standard.
- Check guests in and out.
- Communicate with other departments to fulfill guest needs.
- Maintain work area neat and organized.
- Maintain the front desk/lobby areas
- Report all unsafe conditions immediately and handle guest issues as needed.
- Update information in the computer systems as needed (i.e., post charges).
- Complete other duties as assigned by supervisor to include cross training.
- Follow checklist for required duties and timelines.
- Read, pass on log and communicate with previous shift.
- Run reports and complete them, i.e., high balance, cash basis, etc.
- Other duties as assigned by Supervisor.
What you bring to the role:
- Team work attitude and a good decision maker.
- High School diploma; some college preferred.
- Previous hotel front desk experience a plus
- Fluent in English; able to speak, read, and write.
- Customer centric approach; ability to communicate with resort guests and associates.
- Computer proficiency in resort PMS systems and Microsoft 365.
The Sanderling is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
Pyramid Global Hospitality is an Equal Opportunity Employer
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Qualifications:- Prior hospitality experience preferred
- Excellent customer service skills
- Great attitude
- A desire to learn and grow within hospitality
- Prior experience in a luxury hotel is a plus
- Additional language skills is a plus
