Customer Service Manager (Aerospace)

Job Description

Job Description

Integrated Polymer Solutions -RMB Products is seeking a Customer Service Manager who is self-motivated with experience coordinating across multiple groups with internal and external customers. The Customer Service Manager will work and communicate directly with customers to ensure deliverables fall within the applicable scope and budget, and coordinate with the organization to ensure all aspects of each project are compatible to fulfill client needs. We are looking for a creative and dedicated individual who will fit with our collaborative culture.

About IPS : Integrated Polymer Solutions (IPS) is a leading developer and manufacturer of advanced materials and engineered components, focused exclusively on high-value end markets such as aerospace, defense, medical, semiconductors, robotics, energy, and industrial applications. The group consists of 9 highly respected brands : AkroFire, ABBA Roller, Icon Aerospace Technology, IRP Medical, MAST Technologies, Northern Engineering Sheffield (NES), RMB Products, Rubbercraft, and Swift Textile Metalizing (STM). Our product range includes elastomeric seals, gaskets, tooling, hoses, ablatives, survivability tiles, coatings and tapes, EMI and thermal shielding, electrically conductive metalized fabrics, encapsulated O-rings, as well as polyamide foams and high-temperature thermoplastics for aircraft interiors. We also provide rotational lining for corrosion protection with seamless liners for pipelines and equipment, and additive manufacturing capabilities for advanced flight hardware production.

Job Accountabilities :

• Review incoming RFQs / RFI from customers and potential customers and use to develop cost estimates and quotations.
• Develop full upfront definition and work to clarify the specific customer requirements of each project as the need arises during development.
• Provide cost, price, scope and lead time information for submittal to customer. Involve internal groups as necessary for input & project collaboration. Pricing data must support margin targets as identified by the executive team.
• Review incoming customer changes for existing work and communicate changes to RMB engineering and project team via contract review checklist.
• Review new contracts and purchase orders for commercial terms and conditions and technical requirements. Work with internal stakeholders to clear up any concerns with commercial or technical requirements discovered during review.
• Communicate technical requirements for new projects to engineering and production teams via (CRC) contract review checklist and (QT) Qualtrax initiation as necessary.
• Gain access to all customer portals to retrieve information and submit customer documentation.
• Review customer related specifications as applicable to support quotation and customer service functions.
• Learn Visual Enterprise Resource Planning software to support internal stakeholders as needed.
• Update reports as directed.
• Able to ensure direct reports are completing work as assigned in a timely manner.
• Assist to develop, improve and maintain metrics (KPI’s) for sales and quotation activities.
• Support internal customers to ensure successful completion of related project tasks and information flow.
• Support as needed New Product Development meetings with a group of cross-functional team members.
• Support (CRM) customer relationship management practices as necessary

Job Specifications :

Education : Bachelor’s degree or other degrees and relevant technical experience will be considered

Years’ Experience : Minimum of 5-10 years’ customer service experience in the Aerospace market

Skills :

Benefits :

At Integrated Polymer Solutions, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.

IPS is an Equal Opportunity Employer Veterans / Disabled - Affirmative Action Employer.

This position requires using information subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.