Quick Lane Service Advisor

BUSY SHOP, GREAT EARNINGS AND BENEFITS Sanderson Ford is looking for exceptional Service Advisors to join our team. This is an excellent opportunity for an experienced, hard-working Service Advisor who is looking to make good money and be respected at work.

Responsibilities:

• Ford Automotive Service Advisors greet customers and assist them with any inquiries they may have
• Automotive Service Advisors perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle
• Consult with customer on applicable service specials
• Ford Service Advisors prioritize required services, and be prepared to provide options upon request
• Document declines for services and ask for follow-up on future service considerations
• Keep customers informed on completion times, service expenses, and possible changes
• Service Advisors remain involved with delivery of vehicles to customers upon completion to assure all customer concerns can be addressed
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Spend quality time building relationship with the customer
• Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

Qualifications:

• Qualified applicants will have excellent customer service and communication skills and work well in a fast-paced environment
• Must have previous automotive service advisor experience
• History of high CSI scores strongly preferred
• Outgoing personality with expertise at developing relationships (i.e., a “people person")
• Basic MS Office knowledge; computer software and internet proficiency
• Ford experience preferred, but not required
• CDK experienced preferred
• Valid U.S. driver's license
• Safety Sensitive Position

Sanderson Ford's Commitment to You:

• Been in business 69 years
• 19 Time Triple Crown Award Winner
• 24 Time Ford President’s Award Winner
• 401k w/partial employer match
• Medical / Dental / Life / Disability Insurance
• Closed Sundays and most holidays

Join our winning automotive service team - apply today!

Job Type: Full-time

Pay: $45,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Referral program

Shift:

• 10-hour shift
• Day shift

Workdays:

• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Salary : $45,000 - $120,000