Marina Supervisor

Company Overview:
Sandestin Golf & Beach Resort is a premier destination nestled along the beautiful Gulf Coast of Florida. Our resort offers an array of amenities, including pristine beaches, world-class golf courses, luxurious accommodations, and a vibrant marina. We are seeking a dedicated and experienced Marina Supervisor to support the daily operations of our marina and ensure an exceptional experience for our guests.

Job Description:
The Marina Supervisor at Sandestin Golf & Beach Resort will play a key role in maintaining the marina's operational efficiency, ensuring guest satisfaction, and upholding safety standards. This position requires a passion for the marine industry, strong leadership skills, and a commitment to delivering top-tier customer service.

Key Responsibilities:

• Marina Operations Support:

  • Assist in overseeing daily marina operations, ensuring a smooth and efficient workflow.

  • Support dock attendants with docking, fueling, and vessel assistance.

  • Monitor and maintain marina cleanliness and organization.

  • Assist in managing the inventory of marine supplies and equipment.

• Customer Service:

  • Provide outstanding customer service to all marina guests by addressing inquiries, reservations, and concerns promptly and professionally.

  • Foster a welcoming and friendly atmosphere for all guests and boat owners.

  • Assist guests with docking, fueling, and general boating needs.

• Safety and Compliance:

  • Enforce all safety regulations and ensure compliance with marina safety guidelines.

  • Monitor weather conditions and communicate safety protocols to guests and staff.

  • Maintain up-to-date knowledge of local, state, and federal marina regulations.

• Maintenance and Repairs:

  • Perform routine maintenance and inspections on docks, vessels, and marina equipment.

  • Identify and report any maintenance needs or safety hazards to management.

  • Assist in coordinating maintenance schedules with vendors and contractors.

• Leadership and Training:

  • Lead by example, mentoring and training dock attendants on proper procedures and safety measures.

  • Assist in scheduling and delegating tasks among the dock staff.

  • Provide guidance and support to ensure high performance and operational excellence.

• Environmental Stewardship:

  • Promote eco-friendly and sustainable practices within the marina.

  • Ensure proper waste disposal and spill prevention measures are in place.

  • Educate guests on responsible boating and environmental preservation.

Qualifications:

• High school diploma or equivalent (Associate’s degree in Marine Management, Business, or Hospitality is a plus).

• Prior experience in marina operations, dock work, or boating-related services.

• Strong leadership skills and experience in a supervisory or mentorship role.

• Knowledge of marine safety regulations, docking procedures, and equipment maintenance.

• Excellent customer service, communication, and problem-solving skills.

• Ability to handle emergency situations with professionalism and efficiency.

• Boating and maritime certifications or licenses are preferred.

• Familiarity with basic repairs and maintenance of docks and marina equipment.

• Passion for the marine and hospitality industry.

Benefits:

• Competitive hourly wage with potential for incentives.

• Health, dental, and retirement benefits.

• Training and development opportunities.

• Access to resort amenities and employee discounts.

• A supportive and dynamic work environment in a premier resort destination.

Physical Requirements:
The Lead Dock Attendant position at Sandestin Golf & Beach Resort requires the ability to perform various physical tasks, including but not limited to:

• Lifting and Carrying: Ability to lift and carry heavy objects, including marine equipment and supplies, up to 50 pounds.

• Standing and Walking: Prolonged periods of standing and walking on uneven surfaces, including docks and marina premises.

• Manual Dexterity: Proficient use of hands and fingers for tasks such as handling ropes, tying knots, and operating equipment.

• Boat Handling: Proficiency in boat handling, including the ability to board and disembark vessels and assist guests with docking.

• Climbing: Climbing ladders and stairs to access boats, docks, and equipment.

• Bending and Stooping: Frequent bending, stooping, and kneeling to access equipment and perform maintenance tasks.

• Swimming: Strong swimming skills, as there may be a need to enter the water for various tasks or emergencies.

• Sight and Hearing: Good visual and auditory acuity to monitor marina activities and ensure safety and compliance.

• Communication: Clear verbal and written communication skills for interacting with guests, staff, and vendors.

• Weather Exposure: Exposure to various weather conditions, including sun, heat, rain, and wind, as marina operations are conducted outdoors.

• Time Management: Ability to manage time effectively and adapt to varying work schedules, including evenings, weekends, and holidays.

EOE M/D/F/V