On-Site Reservations Sales Specialist

Are you ready to turn your love for travel and your sparkling communication skills into a thrilling career? Dive into the heart of our dynamic team, where every call is an opportunity to create unforgettable experiences for our guests. This is your chance to shine in a role that's as exciting as it is rewarding, all within the vibrant atmosphere of our properties. And here's the best part: this adventure is on-site only, immersing you in the bustling energy and camaraderie of our team from day one!

Job description:

We are seeking a dynamic and customer-oriented Reservation Sales Agent to join our team on-site. Our properties are known for their exceptional service and unforgettable experiences, and we need someone who can match our guests' enthusiasm for adventure and relaxation. This on-site ONLY position offers the unique opportunity to be at the heart of our operations, ensuring every guest interaction is an opportunity to excel.

Responsibilities:

• Communication Excellence: Handle incoming calls and emails with a high level of professionalism and enthusiasm. Your voice and tone will set the stage for our guests' experiences.
• Reservation Management: Efficiently book guest reservations for overnight stays, utilizing our reservation system to ensure a seamless process. Your attention to detail and persuasive selling techniques will turn inquiries into confirmed bookings.
• Guest Follow-Up: Proactively follow up with guests for potential second chance bookings, showcasing persistence and a keenness to ensure every guest has the opportunity to experience our offerings.
• Multitasking Skills: Demonstrate the ability to manage and prioritize multiple phone calls and tasks without compromising service quality.
• Knowledge Expert: Become an expert on all things related to our resorts, including amenities and the local area, to confidently share information and sell our offerings.
• Sales Skills: Apply proven sales techniques to suggest and secure bookings, enhancing guest experiences and meeting sales targets.
• Personalized Service: Maintain up-to-date records of guest preferences to tailor recommendations and services, ensuring a personalized touch in every interaction.
• Customer Service: Commit to delivering the highest standard of customer service, making every guest feel valued and excited for their visit.

Requirements:

• High school diploma or equivalent; additional experience in sales, customer service, or a related field is a plus.
• Excellent verbal and written communication skills, with the ability to engage and persuade guests.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and the capability to learn and navigate reservation systems efficiently.
• Strong analytical skills, with the ability to calculate discounts, interest, commissions, and percentages.
• Physical ability to remain seated for extended periods, as well as to perform tasks requiring bending, stooping, and stretching.

Physical requirements:

• Comfortable with being seated for the majority of the day but ready to move when needed.
• Flexibility to stretch, bend, and move about to fulfill your tasks.
• A well-tuned ability to handle multiple tasks without missing a beat.

EOE M/D/F/V