Spa Manager- Hotel Effie

Join the dream team at Spa Lilliana! As the Spa Manager, you'll lead a luxurious sanctuary of relaxation at Hotel Effie, where the vibe is as refreshing as our signature treatments. Imagine creating unforgettable experiences in a stunning setting while working with a passionate team—and yes, enjoying all the perks of the spa life yourself. Ready to make every day a spa day?

Job Summary:

The Spa Manager is responsible for all aspects relating to managing daily spa operations, ensuring guest satisfaction, meeting financial goals, and being an effective and supportive leader.

Duties/Responsibilities:

• Work closely with Director to create financial and operational success of the Spa, Salon, & Retail.
• Monitor and aggressively affect revenue goals.
• Oversight of Reception team and Supervisors. Also, Providers in the absence of the Director.
• Analyze customer service strengths and weaknesses and partner with the Director to develop plans as needed.
• Effectively manage the day-to-day operations of service and staff activities.
• Assist Director with the oversight of the retail boutique to include inventory, stock levels and ordering.
• Assist Director with development and updated department rules, regulations, and policies.
• Assist Director with responsibility for fiscal and budgetary management, including payroll.
• Assist Director with development, coordinating, and operating service programs.
• Manage group and membership details.
• Interact with guests in a friendly, service-oriented manner.
• Develop and implement short- and long-range goals and objectives for teams.
• Keep an accurate record of professional invoices, maintaining or creating savings for budget goals.
• Ensure equipment in departments is in working order.
• Effectively communicate to staff all aspects of spa and hotel business.
• Maintain high standards of cleanliness in the Women’s and Men’s locker areas.
• Maintain open communication with staff including being receptive to personal feedback from staff.
• Create a positive, fun, management-friendly action-oriented image with staff.
• Enforce positive praise and recognition to make a change.
• Timely training and provide continuing education for Reception team, Attendants and Provider staff.
• Responsible for keeping staff well trained in sales techniques and treatments.
• Other duties/tasks as assigned.

Required Skills/Abilities:

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel-required meetings and training.
• Maintain regular attendance in compliance with Sandestin Resort Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Sandestin Resort Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain the confidentiality of information.
• Perform other duties as requested by management.
• Always maintain a warm and friendly demeanor.

Education and Experience:

• Two (2) years of leadership experience in a spa setting.
• Previous spa and/or hotel experience preferred.
• Three years of customer service-related experience required.

EOE M/D/F/V