What are the responsibilities and job description for the eLearning Support Specialist and Data Specialist position at Sandhills Community College?
Serve as a primary technical support provider to faculty and students with the use of the college Learning Management Systems (LMS). · Provide timely and effective assistance to students and faculty regarding other eLearning issues. · Manage faculty and student resource website to ensure up-to-date, meaningful, and robust self-help materials are available. · Create and manage professional development to assist faculty with implementing educational technologies, tools, and adhering to required procedures. · Assist faculty to develop eLearning courses. · Assist with the online and hybrid course review process. · Stay up to date on emerging learning technologies. · Manage and implement orientation and training for faculty new to the online learning environment. · Create and manage new employee accounts within the LMS. · Create course templates for the upcoming semester. · Assist managing LMS storage and user counts based on System Office allotments. · Oversee ENG-002 course template and content.
Ensure compliance with State Authorization process for Curriculum and Workforce Continuing Education programs with certifications/ licensures. · Oversee backend needs of the College’s Seats Available webpage in conjunction with ITS Department. · Build data reports relevant to eLearning supported technologies. · Manage and support the student helpdesk system. · Become SME of eLearning technologies and coordinate with third party vendors for integrations. · Process schedule change forms (i.e. add/cancel courses & instructor changes). · Coordinate with local counties to verify Chromebook software is updated.
Bachelor’s in computer related discipline, Master’s in computer related discipline preferred. · Two years’ experience managing LMS · Project management skills enabling independent work · Time management skills · Demonstrated leadership, organization and oral/written communication skills · Demonstrated skill in establishing and maintaining effective working relationships with students, faculty, staff and the public · Must possess required knowledge, skills, abilities and experience and be able to explain, demonstrate, facilitate and model the essential functions of the job to ensure quality program service · Possess the ability to think “outside the box” and to lead/manage change in a positive and inclusive manner · Work effectively with ethnic, cultural and diverse populations · Programming knowledge preferred (specifically Python and SQL) · AWS knowledge preferredSalary : $50,000 - $54,000
