Job Details
Job Location
Albuquerque, NM
Position Type
Full Time
Education Level
2 Year Degree
Travel Percentage
Minimal Travel
Job Shift
Job Category
Banking
Description
SCHEDULE OF WORK :
- Monday to Friday : 8 : 30 AM - 5 : 30 PM
- On-call rotation every six weeks
Please keep in mind that this schedule is subject to change as needed.
OVERALL JOB PURPOSE
Provides IT support to Credit Union personnel. Responsible for maintenance and updates on server, database and network systems within the organization, ensuring optimal performance. Maintains hardware and software programs to support organizational objectives of secure, efficient and effective operations.
DUTIES AND RESPONSIBILITIES
Provides expedient and courteous support to fellow employees by analyzing and solving core system (Episys and related applications) problems and providing information to support organizational objectives of secure, efficient and effective operations.Develops efficient methods for managing network systems to minimize downtime and increase security on network.Maintains and supports all Credit Union servers, physical, and virtual environments. (VMware and Hyper-V). Documents changes and maintains security on the systems.Maintains user accounts on networks on networks and applications. Makes certain proper permissions are established within the network operating systems.Assures the accuracy and performance of Episys, and other servers for the organization.Ensures optimal performance and timely resolution of errors or lapse in performance.Controls and implements new servers and related software, ensuring that software is operating on most current release versions.Installs hardware and software patches / updates on a regular basis to keep the Credit Union's security posture high. Identifies better approaches to implement security. Reviews and assesses network and system security architectures to ensure a practical and secure design is implemented.Creates scripts to automate reporting and other processes (primarily Powershell).Updates, modifies, and optimizes GPO's as necessary.Stays abreast of hardware and software developments, recommends new technologies and processes that would enhance the efficiency and security of the server system. Researches and resolves technical problems.Researches feasibility of projects, enhancements, and proposals by gathering facts, contacting in-house users, and outside vendors, comparing assigned objectives, and testing various options.Works after-hours on-call rotation as needed.Ensures critical backups are successful and useable. Works with Veeam on any issues.Maintains complete and accurate inventory of assets, support agreements, warranties, application software, and licensing agreements.Reviews systems technical controls, provides actionable input to improve network security and acts in fulfillment of security objectives. Ensures the integrity and availability of network systems.Researches, diagnoses, and resolves problems within the network infrastructure. Communicates problems and unusual situations to the Network Administrator and the AVP Information Technology in a timely fashion.Proactively manages vendors, communicating software and hardware problems and enhancements, maintaining oversight to ensure timely completion of project work.Ensures AVP Information Technology is kept fully informed of department activities and of any significant problems or concerns.Works on special projects which fall within other IT functions, such as network administration, applications, core systems, etc.Supports the IT department by assisting with daily operations as needed. Trains and educates staff on network problems, changes to topology, policy and procedure manuals.Meets deadlines as assigned and directed.Qualifications
KNOWLEDGE, SKILLS, AND ABILITIES
Good interpersonal communication skills.Ability to analyze technology related issues, troubleshoot, and implement technology-based solutions.Ability to maintain organizational & documentation required to maintain inventory systems, day-to-day processes, and procedural run-logs.Ability to communicate highly technical information into user-friendly terms to both users, managers, vendors, and other support staff.High level of organizational skills.Ability to set priorities to meet deadlines.Must be able to lift up to 50 lbs.EDUCATION AND EXPERIENCE REQUIREMENTS
Associates degree in computer information systems or similar technology certifications required. Experience may be substituted for education.Two years information system operations experience with progressive responsibilities in information technology procedures.Knowledge of OpCon is a plus.CCT, CCENT, or higher Certification preferred.Certificates in Security, A , Network, CCNA , VMWare or Microsoft are desired.Proficiency with MS Windows, MS Outlook, MS Office, MS Exchange, MS Hyper-V and MS Active Directory.General knowledge of credit unions or financial institutions is preferred.Please submit an employment application to www.sandia.org / careersSandia Area Federal Credit Union (SAFCU) is an Equal Opportunity Employer.
SAFCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
