Patient Care Coordinator

Sandia Hearing Aids

Front Office Patient-Care-Coordinator

Job Duties Include:

• Communicate effectively with caregivers, clients, families, and other parties
• Daily pack (organizing invoices from previous day)
• Checking messages & returning phone calls
• Answering phones & scheduling patients
• Creating invoices and receipts
• Entering shipping and receiving into excel
• Track the status of orders and repairs
• Make confirmation calls
• Fill out repair and order forms for hearing aids
• Clean and service any type of hearing aid
• Call to check patient insurance benefits
• Filing and billing insurance when there is coverage
• Handle any walk-in patients with their needs
• Mail out monthly warranty letters and past-due invoices
• Get all daily packs to accountant at end of month
• Going to post office occasionally to mail hearing aids
• Help out with keeping the office clean and tidy

Requirements and Qualifications:

• Must be familiar with word and excel
• Smile and be friendly to any and all customers, venders and anyone else who calls or comes in
• Must be comfortable using the internet and know how to navigate various websites
• Maintain a compassionate demeanor at all times
• Remain calm and collected in difficult situations
• See that all measures are taken to protect client privacy and dignity
• Awareness of and commitment to all requirements, both legal and corporate
• Solid computer skills, including Microsoft Office
• Basic clerical and bookkeeping skills
• Familiarity with office equipment and phone systems
• Excellent phone etiquette
• Able to diffuse conflicts and disagreements, then find a workable solution
• Exceptional communication skills, both written and verbal
• Superior organizational and interpersonal skills
• Compassionate and kind demeanor
• Able to multitask and prioritize tasks
• Able to act decisively and maintain discretion

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift

Application Question(s):

• Are you familiar with the process of checking and verifying insurance benefits for patients?

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Farmington, NM 87401 (Preferred)

Work Location: In person

Salary : $14 - $17