What are the responsibilities and job description for the GUEST ROOM ATTENDANT position at Sandia Resort And Casino?
Position Summary
Responsible for efficiently cleaning and servicing guest rooms to established standards in order to ensure a positive and memorable experience for guests.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
- Changes bed linens and duvet covers daily.
- Vacuums the entire guest room area daily.
- Dusts all furniture and surfaces daily.
- Removes smudges from all surfaces, windows and mirrors.
- Thoroughly cleans the bathroom area wash tub, tiles, sink, floor, toilet, walls, doors, etc.
- Replenishes guest room with new amenities.
- Replenishes housekeeping cart with all supplies for designated work area.
- Visually inspects the room for cleanliness and appearance and signify completion for room.
- Provides proper customer service by assisting our external/internal guests when they have questions or requests.
- Reports on any guest room and maintenance defects.
- Attends and completes all required department training to include but not limited to; bio clean up, carpet shampooing, equipment safety, and proper use of cleaning agents and chemicals.
- Turns in all lost and found items from assigned guest rooms, properly tagging the items with room number and date, at the end of their shift.
- Complies with all Housekeeping/Public Areas as well as Global Standard Operating procedures (SOP’s).
- Removes all food service trays, microwaves, rollway beds, and cribs as necessary.
- Serves as a mentor when assigned to train a new guest room attendant during the probationary period, using the buddy system.
- Works harmoniously and professionally with co-workers and supervisors.
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned scheduled each day in accordance with the Attendance Policy for Pueblo Sandia.
Additional Responsibilities
- Performs other duties as necessary.
Key Performance Indicators
This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.
Knowledge, Skills, and Abilities
- Ability to follow instructions and directions.
- Ability to multitask and meet deadlines, including the thorough cleaning of a minimum number of rooms as specified by management
- Ability to work independently with minimal supervision.
- Ability to deal effectively and professionally with the general public and be attentive to customer’s needs.
Education and Experience
Required:
- No Experience is necessary, Training will be provided.
Preferred:
- High School diploma or GED equivalent.
- Previous housekeeping experience.
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
- Must be able to successfully pass a stringent background investigation.
- Will require a pre-employment and random drug screening.
Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Climbing
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.
Crawling
Moving about on hands and knees or hands and feet.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
(Must be able to lift at least 25 pounds.)
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
The worker is subject to:
1. Atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin; fumes, odors, dusts, mists, gases, or poor ventilation.
2. There is sufficient noise to cause the worker to shout to be heard above the ambient noise level.
3. Exposure to oscillating movements of the extremities or whole body.
The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.
Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.
The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
