What are the responsibilities and job description for the TABLE GAMES SUPERVISOR position at Sandia Resort And Casino?
Position Summary
Reports directly to the Pit Boss and is responsible for the operation of assigned tables during assigned shift and all personnel assigned to those tables. Responsible for adhering to the System of Internal Controls and federal cash reporting requirements. The Floor Supervisor has the ability to sign Request for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer and federal cash reporting documents. The Floor Supervisor has access to the pit podium, pit area, table banks and cards and dice in play.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
- Oversees total operation of the assigned pit area.
- Communicates information to incoming relief.
- Complies with all dealing procedures.
- Must have a total understanding of procedure manual for games supervised.
- Ensures maximum game protection.
- Responsible for dealing rotation.
- Protects all sensitive equipment, (Cards, dice, shoes, etc.)
- Ensures strict compliance with Sandia Casino System of Internal Controls.
- Trains and helps develop supervisor’s skills.
- Responsible for accurately tracking bankroll of players and players buy-in, average bet, and time played.
- Counsels and works with dealers on procedural problems.
- Provides excellence in customer service and ensures the same of all employees.
- Assists Pit Boss in completing all duties.
- Deals effectively with customer problems/complaints.
- Maintains proper bankrolls for all tables assigned.
- Accurately determines table win/loss.
- Serves as a role model for subordinates.
- Assists with tournaments and promotions.
- Accurately tracks table drops.
- Evaluates subordinates and completes performance appraisals.
- Promotes Player’s Club and signs new players up for card membership.
- Performs additional duties and responsibilities as assigned or necessary.
- Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo Sandia.
Additional Responsibilities
- Provides immediate supervision to front line Team Members. Sets business parameters and delegates day-to-day tasks to achieve operational objectives.
- Provides guidance, training, counseling, recognition, and ongoing feedback, primarily to non-exempt staff members.
- Delegates and assigns duties to the reporting staff in a clear and concise manner and set expectations for performance excellence.
- May support management in the completion of administrative responsibilities.
- Maintains a positive attitude and outlook and encourages the team to gain support and create a positive morale.
- Creates an environment of teamwork, by communicating common goals, and showing appreciation for Team Members contributions and on-going support.
- Demonstrates relevant experience in the industry or field, often including previous roles in leadership or supervisory positions.
Key Performance Indicators
This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.
Knowledge, Skills, and Abilities
- Ability to supervise and direct the work of employees.
- Ability to deal effectively with the public.
- Ability to work odd and unusual hours, including nights, weekends and holidays.
- Ability to exercise personnel management practices, to be firm in dealing with employees and exhibit a strong motivational commitment to the organization.
- Ability to write and prepare standard reports and documents.
- Knowledge of all Table Games rules and regulations.
Education and Experience
Required:
- High School Diploma, GED certification or equivalent.
- Two (2) years progressive responsible experience in casino Table Games.
- Must be at least 21 years of age.
- Must be able to read, write and speak English fluently.
Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
- Must be able to obtain and maintain the required STGC Gaming License.
- Will require a pre-employment and random drug screening.
Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Seeing
The ability to perceive the nature of objects by the eye.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Working Conditions Required:
- Work is performed indoors.
- Work hours subject to change with overtime work required.
- Must be able to work long hours under stressful conditions.
- Subject to hazards that may cause personal bodily harm: smoke, common colds, influenza, dust, odors and elevated noise levels.
- Tasks may be performed on uneven, inclined, hard and soft carpeted floors, cement structures and surfaces.
- Duties may involve walking, standing for long periods of time, sitting and crouching.
The content of this job description does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.
Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.
The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
