What are the responsibilities and job description for the RESTAURANT SUPERVISOR - DELI position at Sandia Resort & Casino?
Description : Position Summary
Responsible for the success of one of the Sandia Resort and Casino food outlets. Responsible for supervising the day-to-day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees. Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes. Solicits guest's feedback by direct interaction and comment cards to continually improve. Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests always. Teaches, reinforces and leads employees by creating a positive and supportive environment. Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed. Enforces all appearance and uniform guidelines.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
Customer Service
- Responsible for all food and beverage employees providing every guest with fast, friendly and timely service.
- Interacts with guests during their supervisory shift to ensure service and food quality meet the expectations of the guests, and that issues are resolved prior to the guest departing the outlet.
- Monitors food quality, presentation, and service standards to maintain consistency and excellence. Investigates and resolves guest complaints about food quality and service in a timely fashion.
- Engages guests with warmth and professionalism, addressing their needs and inquires promptly.
- Reinforces customer service skills taught in HR training courses. Gathers and analyzes guest feedback to identify areas for improvement and help implement strategies for enhancement.
- Ensures standards to always provide clean and safe food and beverage areas for guests and employees.
- Facilitates daily stand-up meetings by shift to ensure the communication of property information, with follow up checks to ensure understanding.
Supervisory
1. Provides clear direction and support to team members, fostering a positive and cohesive
team environment.
2. Helps implement training programs and provide ongoing coaching to enhance staff skills
and performance.
3. Delegates responsibilities, ensuring efficient workflow and maximizing team productivity.
4. Sets performance expectations, conducts evaluation appraisals, provides constructive
Feedback to drive continuous improvement.
5. Addresses any conflict or issues within the team promptly and diplomatically, maintains a harmonious work
environment.
6. Manages staff schedules to optimize staffing levels and ensures seamless operation during peak periods.
7. Monitors service standards, adherence to protocols, and overall guest satisfaction.
Health, Safety and Compliance
Communications
Additional Responsibilities
Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities
Requirements :
Education and Experience
Required :
Note : Relevant work experience or education may be substituted to satisfy education and / or work experience.
License / Certifications / Registrations
Physical Requirements / Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion.
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
Working Conditions Required :
temperatures and inclement weather conditions.
6. Specifically required movements include the following :
The content of this job description does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.
The job description reflects the assignment of the essential functions of the current position but does not prescribe or restrict tasks that may be assigned. The essential functions are specified but are subject to change at any time for various reasons, including management discretion.
The Pueblo of Sandia reserves the right to make changes to the job description whenever necessary.
Selected candidates must submit to and pass a pre-employment drug and alcohol screening as part of the pre-employment process. Drug and alcohol screening will continue through post-hire testing to be conducted by a third-party random number generator. Selected candidates must submit to and pass a criminal background screening as part of the pre-employment process.
The Pueblo of Sandia is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
