What are the responsibilities and job description for the 911 Supervisor position at Sandoval County?
Under general supervision, serves as the point of contact for escalated situations; manages day-to-day staffing and scheduling; and collaborates with various public safety agencies to ensure optimal performance of the communications center.
A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
Education and Experience:
- High School Diploma/GED certification from an accredited institution and five (5) years’ experience as an emergency dispatcher.
- Staff supervisory experience preferred.
Required Licenses or Certifications:
- Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.
- Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire.
- Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire.
- Emergency Police Dispatch (EPD) certification within twelve (12) months of hire.
- CPR for healthcare providers within twelve (12) months of hire.
- New Mexico Public Safety Telecommunicator Certification
- CJIS/NCIC certification
- ICS 100, 200, 700, 800 obtained within twelve (12) months of hire.
- ICS 144, 300 and 1200 obtained within twelve (12) months of hire.
- Ability to maintain a valid New Mexico driver’s license
- A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor.
- Must pass an applicable criminal record and background check.
- Pre-employment drug and alcohol screening.
- Must pass 911 testing to include a typing test with a minimum of 35 WPM.
This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
This position is subject to random alcohol and drug testing in accordance with 49CFR.382
- Coordinates and reviews work of assigned staff ensuring all calls are handled professionally, efficiently and in compliance with applicable Standard Operating Procedures.
- Assigns tasks and coordinates day-to-day schedulesensuring staffing levels meet operational needs and maintain compliance with departmental policies for shift rotations, breaks, and time off.
- Coaches, trains, and motivates staff; provides constructive feedback; provides staff training; recommends corrective action when necessary; and provides general advice and counsel to staff.
- Conducts regular performance evaluations and provides feedback, and ensures continuous development of assigned staff; mentors and supports telecommunicators ensuring they have the tools and skills necessary to perform tasks.
- Monitors and reviews calls and dispatch activities to ensure telecommunicators are meeting performance metrics, customer service standards, and compliance with Standard Operating Procedures, including call accuracy, response times, and appropriate use of technology.
- Handles complex or critical incidents that require escalation from frontline telecommunicators; provides guidance and decision-making support during high-pressure emergencies.
- Serves as a relief dispatcher during emergencies or staff shortages.
- Performs other job-related duties as required.
Salary : $58,656 - $70,283
