What are the responsibilities and job description for the 911 Telecommunicator (Dispatcher) position at Sandoval County?
Under general direction, receives and evaluates incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triages requests for service; provides guidance and assistance to the public in life-safety situations; and coordinates the appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
A job description is intended to present a general list of tasks/duties performed by employees within this job. Job descriptions are not intended to list all duties performed within the job.
Education and Experience:
- High School Diploma/GED certification from an accredited institution and one (1) year of experience in a call center, customer service, computer applications, data entry, and/or telephone communications; OR an equivalent combination of related education and experience.
Required Licenses or Certifications:
- Valid New Mexico driver’s license or ability to obtain a valid New Mexico driver’s license within 30 days of hire.
- Obtain CJIS/NCIC certification within twelve (12) months of hire.
- CPR for healthcare providers within twelve (12) months of hire.
- Emergency Medical Dispatch (EMD) certification within twelve (12) months of hire.
- Emergency Fire Dispatch (EFD) certification within twelve (12) months of hire.
- Emergency Police Dispatch (EPD) certification within twelve (12) months of hire.
- New Mexico Public Safety Telecommunicator within twelve (12) months of hire.
- ICS 100,144, 200, 700, 800 within twelve (12) months of hire.
- Ability to maintain a valid New Mexico driver’s license.
- A person in this position may not have been convicted, plead guilty, or plead no contest to felony, or serious misdemeanor.
- Must pass an applicable criminal record check and background check.
- Pre-employment drug and alcohol screening.
- Must pass 911 testing to include a typing test with a minimum of 35 WPM.
This is a safety- sensitive position subject to random drug testing in accordance with County policy Article XIII Drug and Alcohol Policy and Testing-Drug Free Workplace of the Sandoval County Personnel Rules and Regulation.
This position is subject to random alcohol and drug testing in accordance with 49CFR.382
- Receives, records, and transmits incoming calls and messages through radio, telephone system, and computer system that pertain to local, state, and federal public safety agencies.
- Provides concise and accurate information regarding emergency situations to individuals requiring notification, including public safety officials and representatives.
- Assists callers in emergency first aid as required.
- Navigates the Priority Dispatch Software in an effective and timely manner; correctly determine the caller’s situation, its corresponding protocol and communicate instructions to the caller and dispatch the incident; enter caller’s information received into the computer aided dispatch system.
- Verifies and composes computer entries and confirmations in NCIC computer system as required.
- Attend and participate in required training including classroom instruction, direct supervision and on the job training.
- Other job-related duties as assigned.
Salary : $44,283 - $53,123
