Customer Service Specialist

Under close supervision, performs assigned support work providing information and services to external customers within a highly visible, high volume customer service area of Sandoval County; provides general clerical support work at a counter, teller window, or over the telephone; provides the public with explanations and interpretation of policies and procedures; assists with a variety of forms; maintains a variety of routine accounts or logs associated with area of assignment; operates a computer and/or calculator and types various forms and logs; performs other duties as assigned.

• High School Diploma/GED Certificate from an accredited institution and three (3) months of basic clerical support and bookkeeping experience that includes data processing and exposure to customer service functions.

• Valid New Mexico Drivers License

In area of assignment:

• Meets and greets visitors to the department; responds to questions or requests as appropriate; explains information to the public, including requirements related to County and State policies and procedures; provide forms to be filled out; and explains the process for obtaining various licenses, certificates, registrations, and forms.
• Operates a variety of office equipment including copy machine, calculator, computer, scanner, facsimile machine, and computer peripheral equipment. 
• Directs individuals to various locations including other governmental agencies, as needed; and takes messages and/or refers individuals to other staff within their assigned area or in other County departments. 
• Creates and updates records; audits and corrects data as appropriate; registers participants for programs and/or permits; files and retrieves information via hardcopy and/or electronically. 
• Accesses, navigates, and performs on-line updates to automated applications or utilizes various computer applications to accomplish work; assists individuals in completing applications and various forms by answering questions or filling in responses; prints, distributes, accepts, audits, processes and files applications, forms, and other documents, verifying completeness, accuracy and timeliness; returns, approves, and accepts forms such as applications, registrations, forms, and complaints; and answers public questions related to procedures and policies.
• Creates and updates files, statistical logs, and other documents with current information; reviews and verifies accuracy and completeness of a variety of information and records to include documents; and performs basic research or investigation to determine or verify information.
• May schedule appointments; processes daily mail; scans, creates, stores and discards documents, files, or other information per County, State and Federal guidelines or as directed; maintains records and files; types informational documents, forms, and statistical data; and develops basic letters, memos, and reports in assigned area.
• Performs other job-related duties as assigned.

 
When assigned to the Assessor’s Office:

• Reviews, analyzes, processes and maintains a variety of documents and forms to ensure accuracy, requirements are met and processed properly; verifies legal documents and compares with maps; locates and pinpoints taxpayer parcels using mapping system; and builds an outreach connection with the community.  
• Process property tax exemption applications, livestock applications, business personal property and mobile home rendition forms; consult with and confirm validity of property information with outside entities including title companies, other county assessor’s offices, Planning & Zoning, Clerk’s and Probate offices, motor vehicle departments, banks or mortgage companies, and local business and accounting agencies. 

 
When assigned to the BOE Office:

• Answers all phone calls, transfers to appropriate department, and provides information on Primary, General, Local and Special Elections, Congressional, State House, State Senate, County, Municipal, Schools, Soil and Water, Flood Control, PID and ITDD Districts. 
• Operates equipment including Voting Machine (ICE), electronic date stamp, ballot on demand system, and the Secretary of State Voter registration system (SERVIS).
• Assists in election process; signs in each office on ballot; verifies registration; processes fees, receipts and draws lots for ballot; prints, mails, replaces, delivers, accepts, and scans absentee applications; selects, contacts, confirms and mails appointment notices for poll officials; verifies ballots, ballot styles, proclamations, publications, early voting sites, tabulators, and poll locations in SERVIS; checks in contents of ballot boxes, payroll, memory cards, official results, provisional bag, keys, oath of office, voter registrations, provisional and absentee replacement ballots, county clerk envelop, roster covers, reconciliation, permit slips and tally sheets; assists to prepare canvas; verifies provisional and absentee replacement ballots, tally sheets; pulls and verifies all official result tapes; participates in recounts and rechecks; mails provisional rejection letters.  
• Work involves extended hours and weekends during election.

 
When assigned to the Clerk’s Office:

• Operates equipment including OCE machine, credit card machine, microfilm, typewriter, receipt and label printers. 
• Provides assistance in searching and obtaining records for the general public and businesses; executes public record requests via email, US Postal Service, telephone, in-person, Federal Express, UPS and fax. 
• Conducts cash handling transactions; balances cash drawer; ensures checks, cash, account and credit card transactions are accurate.
• Issues marriage and business licenses; executes the renewal process for business licenses; processes all incoming and outgoing office mail; processes index and recording of electronic files; and plat recordation.    

Salary : $34,715 - $39,936