Front Desk Supervisor

We are looking for highly organized candidates with excellent people skills for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisors are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

Responsibilities:

• Answer the phone at the front desk to respond to current and prospective guests’ needs

• Book reservations for individuals, and families as required

• Greet all guests with a friendly and hospitable demeanor

• Communicate guests’ requests and complaints to the appropriate department

• Provide local information for shopping, dining, and recreational destinations

• Assist with coordination between Housekeeping and Front Desk

• Ability to take initiative and handle assignments with limited supervision

• Follow all hotel policies and procedures as outlined in the team member handbook

• Maintain cleanliness and order of work area

• Provide excellent customer service skills

• Provide excellent communication skills, both verbal and written

• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name

• Responsible to know all hotel operations to inform each guest

• Assist in couch and counseling

• Assist with training of the on-boarding process of new employees

Qualifications:

• Experience with Infor HMS is preferred. 

• Supervisor experience preferred

• Front Desk experience in a hotel or resort required

• High school diploma or GED

• Previous customer service experience

• Exceptional interpersonal skills

• Excellent written and verbal communication

• Time management and organizational skills

• Conflict resolution experience

• Patience and good listening skills 

• Ability to work weekends and holidays as needed

Benefits:

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• 401(k)

• Short Term Disability 

• Free Associate Parking

• Free Meal for every shift worked

• 25% Discount in Resort Outlets

• Hotel Discounts with OPL

• Friends and Family Discount 

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. 

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.