What are the responsibilities and job description for the WSS - Guest Services Ambassador 2 position at Sandpiper Property Management?
Job Description :
The Guest Services Ambassador 2 is responsible for working front desk shifts, ensuring that the guest experience is excellent, that the front desk shift is administered to standard and assisting the General Manager and On Site Manger (OSM) with the efficient operation of the property while on duty.
This role will typically work four "B" shifts on the hotel's front desk from Monday - Thursday and two On Call Overnight shifts on Monday and Tuesday nights. Additional shifts will be necessary as directed by the OSM.
The position is required to live in the hotel and to comply with the hotel's fraternization policy.
Guest Relations :
- Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities.
- Take steps to ensure the greatest guest satisfaction possible within budgetary constraints.
- Respond to situations as they arise and manage guest conflict.
Operations :
Sales & Revenue :
Personnel :
On Call Overnight Shifts :
o During overnight shifts, will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution
o Will clock in and out when fulfilling any and all duties of the shift
o Will stay within 30 minutes of the hotel to be able to provide guest response as necessary
o Will carry the hotel's cell phone when on overnight on call shifts, whether in the hotel or out of the hotel, responding appropriately when overnight calls are forwarded for resolution.
Additional Duties :
This job description is intended to describe the general nature and level of work being performed by people assigned to this role. It is not intended to be a comprehensive list of activities, duties, or responsibilities that are required of the employee. Additional duties and responsibilities may be required of the job holder based upon business needs and at the request of management.
Sandpiper Property Management, LLC (SPM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SPM complies with all applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training.
SPM expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability to SPM's employees to perform their expected job duties is absolutely not tolerated.
Sandpiper Property Management, LLC and all affiliated organizations are Drug Free Workplaces
