What are the responsibilities and job description for the General Manager position at Sandpiper Property Mgt?
When you join Sandpiper Hospitality, you will undoubtedly become a part of a team that greets everyone with a warm WELCOME and appreciates your hard work. We have been recognized as one of the fastest-growing companies in the extended stay market.
Overview:
The hotel general manager is responsible for the hotel's overall operation and performance. This role requires a strategic leader who will drive profitability, enhance guest satisfaction, and foster a positive work environment for all staff. The General Manager will ensure that the hotel operates efficiently and adheres to all brand standards and regulations. If you have a passion for hospitality, strong leadership skills, and a proven track record in management, we want to hear from you!
Key Responsibilities:
- Leadership and Management:
- Lead, motivate, and develop hotel staff to deliver exceptional guest experiences.
- Conduct regular staff meetings and training sessions to ensure team alignment and skill development.
- Foster a positive and inclusive work culture.
- Operations Management:
- Oversee daily hotel operations, ensuring adherence to policies and procedures.
- Monitor and improve guest service standards, ensuring high levels of satisfaction.
- Implement effective strategies for cost control and operational efficiency.
- Financial Management:
- Develop and manage the annual budget, including revenue forecasts and expense control.
- Analyze financial reports to identify trends and areas for improvement.
- Optimize revenue through pricing strategies, upselling, and promotional initiatives.
- Guest Experience:
- Ensure the hotel maintains high standards of cleanliness, maintenance, and overall guest experience.
- Address guest complaints and feedback promptly and professionally.
- Implement programs to enhance guest loyalty and satisfaction.
- Sales and Marketing:
- Collaborate with the sales and marketing team to develop effective promotional strategies.
- Build and maintain relationships with key clients, travel agencies, and local businesses.
- Monitor market trends and competitor activities to identify opportunities for growth.
- Compliance and Safety:
- Conduct regular inspections of the property to maintain safety and quality standards.
- Implement emergency procedures and ensure staff are trained in safety protocols.
Qualifications:
- Proven experience as a General Manager or in a similar leadership role within the hospitality industry.
- 2 years of management and leadership experience.
- High school Diploma or Equivalent.
- Strong financial acumen with experience in budgeting and forecasting.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays, as needed.
- Proficiency in hotel management software and Microsoft Office.
Skills and Competencies:
- Strong leadership and team-building abilities.
- Exceptional problem-solving and decision-making skills.
- Customer-focused with a passion for service excellence.
- Effective organizational and multitasking abilities.
- An outgoing, high-energy personality that can create a great place to work and a great place for our guests to visit
When you join our team, you will be welcomed by some of these great benefits!
- Health, Dental, Vision Insurance
- 401K (eligible after 1 year)
- Employer Paid Life Insurance
- Group Life Insurance & Accidental Death and Dismemberment (AD&D)
- Accident Insurance
- Critical Illness Insurance
- Paid-Time Off
- Paid Holidays
- Bonus Potential
Please submit your resume for consideration to join the best property management company in the business!
Equal Opportunity Employer and Drug-Free Workplace
