What are the responsibilities and job description for the SERVICE ADVISOR position at Sands Chevrolet Surprise?
Description of the role:
The Service Advisor position at Sands Chevrolet Surprise plays a vital role in delivering exceptional customer service to our valued clients. As a Service Advisor, you will serve as the primary point of contact for customers visiting our service department, ensuring their needs are met and providing expert advice on vehicle service and maintenance.
Responsibilities:
- Welcoming customers to the service department and providing a friendly and professional experience.
- Assessing customer vehicle concerns and accurately documenting their concerns.
- Working closely with technicians to ensure timely and efficient service and repairs.
- Providing accurate estimates of service costs and obtaining customer approval.
- Communicating updates and progress to customers throughout their service experience.
- Upselling additional products and services based on customer needs and vehicle requirements.
- Handling customer complaints and finding appropriate solutions to ensure customer satisfaction.
- Maintaining accurate service records and detailed documentation.
Requirements:
- Prior experience in a similar role or automotive industry is preferred.
- Exceptional customer service and communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively in a fast-paced and dynamic environment.
- Attention to detail and strong organizational skills.
- Proficiency in computer systems and software applications.
Benefits:
- Competitive compensation package
- Opportunities for career growth and development
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid vacation and sick leave
About the Company:
Sands Chevrolet Surprise is a well-established automotive dealership that has been serving the Surprise, Arizona community for many years. We are dedicated to providing top-notch customer service and offer a wide range of new and used vehicles, as well as a comprehensive service department. At Sands Chevrolet Surprise, we strive to create a positive and rewarding workplace environment where employees can grow and succeed.
