What are the responsibilities and job description for the Server at the Pink Cabana position at Sands Hotel & Spa?
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to guests
- Ensure guests are enjoying their meals (ensuring to communicate with guests multiple times throughout their interaction, just to ensure comfort and enjoyment) and take action to correct any problems
- Control the flow of orders to the kitchen and bar/maintain full communication with food runner/expo and kitchen
- Maintain full knowledge of the menu, answer menu questions deftly and accurately, and make proactive recommendations based on guest preferences (food and drink)
- Course and fire food items appropriately, based on guest preference and kitchen needs
- Upsell food and drink items to ensure highest price items, sides, specials, desserts, etc are being proactively offered and sales quotas are being met
- Maintain aesthetic and cleanliness of the pool, kitchen, bar, and restaurant, including but not limited to bussing and re-setting tables, sweeping floors, wiping/sanitizing surfaces (tables, chairs, and bar), maintaining an orderly side station, keeping extraneous items off guest tables, bar, and server stations, and mentioning any damage to furniture/fixtures to supervisor
- Comply with food safety, security, and other procedures and policies as set out by local/national government officials and the hotel/restaurant
- Precisely and quickly tally and collect guest payments, including accurate cash handling when applicable, and properly utilize POS to close payments correctly
- Comply with the hotel’s tipping guidelines, or ensure supervisor is aware of and approves any adjustments to tip out
- Perform side work and end-of-shift closeout tasks, including but not limited to polishing silverware, glassware, and/or china, folding/rolling napkins, cleaning of the pool or kitchen, and assisting with other duties as assigned
- Maintain high level knowledge of the hotel/restaurant/chef including information on interior design, rooms, policies, hours of operation, and history
- Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel
- Perform other duties as assigned by manager
REQUIREMENTS
Designed by renowned interior designer Martyn Lawrence Bullard, one of Architectural Digest’s Top 100 designers in the world, the property is located in close proximity to the Indian Wells Tennis Gardens and El Paseo Shopping District as well as a short drive to Coachella Polo Grounds. The property features 46 guest rooms, the Pink Cabana restaurant and bar, full-service spa and private wedding garden. A combination of Bullard’s Moroccan-inspired influence and a mid-century vibe that is synonymous with the desert’s everlasting allure, the Sands Hotel & Spa is an exotic, luxurious and personalized take on hospitality.
