Community Admin Assistant, Terra West Management Services

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Description

Essential Functions

• Receive and respond to all homeowner calls within 24 hours.
• Receive and respond to all homeowner correspondence within 3 days.
• Obtain bids with specifications by deadline supplied by the Community Manager.
• Type and proof all correspondence, newsletters, etc., as requested.
• Type and log violation letter within 7 days of receipt. Log all homeowner violation responses within 2 days of receipt. Levy fines using charge sheet on all ongoing violations within 7 days.
• Receive and log architectural requests and process within 2 days of receipt.
• Complete an Association Closeout Inventory list for turnovers.
• Reserve space for meetings. Attend meetings as requested by Community Manager.
• Assist Community Manager with all preparation and distribution of regular and annual Board of Director's meetings.
• Pull account histories, homeowner files, etc. as requested.
• Maintain association files.
• Complete the action list provided by the Community Manager by the deadline.
• Serve as backup for the front desk.
• Additional duties may be assigned.
  
  

Core Competencies

Responsibilities

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Organizing and prioritizing
• Attention to detail and accuracy
• Maintain confidentiality and exercise good judgment
• Problem-solving skills
• Excellent communications skills, both written and verbal
  
  

Requirements

Minimum Qualifications

• Minimum 6 months of customer service and/or office experience
• Computer proficiency in Word, Excel and Outlook - typing speed 60 wpm
  
  

Preferred Qualifications

• Docuware or C3 experience
  
  

ADA Requirements

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.
  
  

Work Posture Requirements

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Driving: N/A
• Bending (from waist): Frequently
• Crouching (squat): Rarely
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Occasionally
  
  

Carrying Requirements

• Items Carried: Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds
  
  

Moving/Lifting Requirements

• Items Moved/Lifted: Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds
  
  

Moving/Lifting Levels/Heights

• Floor: Occasionally
• Knee: Rarely
• Waist: Occasionally
• Chest: Occasionally
• Overhead: Occasionally
  
  

Push/Pull Requirements

• Item Name: Furniture Frequency: Frequently
  
  

Environmental Conditions

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No
  
  

EEO/Drug Free Workplace