System Administrator Help Desk Engineer

Job Summary:

At SandTech Solutions we are committed to “Enabling Success” of our client’s missions. As such, we are searching for the right candidate to ensure the security of the system infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance related to a major AF Cyber Weapon System. Additional specific requirements follow:

Requirements: 

• Active Top Secret (TS) / SCI Eligible with an in-scope (less than 6 years old)
• Hold one active DoD IAT 8570 Level II Certification (Security CE, CCNA Security)
• Candidate must possess the ability and eligibility to gain access to a secured USG facility
• 2 years as a Window and/or Linux systems administrator
• 2 years’ experience provisioning, operating and maintain systems within the AWS environment.
• Self-starter and self-motivator, ability to perform work with minimal supervision
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.

Desired Qualifications:

• Bachelor's degree in computer science or equivalent
• Has worked with the following tools: bash scripting, ssh/scp and yum (pkg/patch management)
• RHEL/CentOS experience 
• AWS Console experience
• AWS Certification

Experience & Skill Requirements

• The ability to quickly diagnose and repair issues within systems
• Dedicated, hardworking employee who achieves maximum efficiency and productivity
• Ability to handle multiple, complex, and competing priorities and projects
• Advanced understanding of operating systems.
• Typing skills to ensure quick and accurate entry of service request details.
• IT Support relating to technical issues involving Microsoft’s operating systems.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets.
• System documentation maintenance and review
• Excellent self-initiative and self-motivation with the ability to work under minimal supervision

Primary Responsibilities: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices.
• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices
• Perform and test routine system backups and restores 
• Test disaster recovery processes.
• Anticipate, mitigate, identify, troubleshoot, and correct issues 
• Monitor system operation and utilization to ensure proper resource allocation
• Practice system and software configuration management
• Recommend, schedule, and perform software upgrades, patches, and reconfigurations.
• Work to minimize manual processes by using automation and modern configuration management tools
• Maintain, improve, and reconfigure network infrastructure (DNS, vpn, proxies, and etc.) to meet the needs of users
• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users
• Provide Technical Support and Guidance to developers and end-users
• Install and configure Linux OS environments
• Install, configure, operate, and maintain applications (development, support, and production)
• Performs other related duties as assigned.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Work Authorization 

• Must be eligible to work in the U.S. on a permanent basis, without sponsorship by employer.

AAP/EEO Statement

It is the policy of SandTech Solutions to provide an equal employment opportunity for all applicants and employees.  The Company does not unlawfully discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, age, medical condition, disability, workers’ compensation status, or veteran status.

Job Information Summary:

Location: San Antonio, TX (Onsite)

Job Type: 40 hours per week; Monday - Friday

Travel: Up to 10% travel is anticipated

At SandTech, our employees enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning assists employees with their professional goals.